TCS’SOLUTION: PLACING DCWW’S CUSTOMERS AT THE HEART OF DECISION-MAKING
TCS partnered with DCWW to implement this industry-leading framework and solution capable of delivering strategic investment plans. The solution uses forward-looking risk and cost-benefit analysis to deliver auditable plans, enabling DCWW to optimize its investments by managing risk and delivering benefits to the customer.
The unique value proposition of this solution is that it places DCWW’s customers at the heart of the decision-making process. Through willingness-to-pay customer research the social and environmental benefit valuations of DCWW’s customers were derived to set service improvement targets.