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Case Study

TCS helps Dŵr Cymru Welsh Water develop an integrated investment planning solution

 

Dŵr Cymru Welsh Water (DCWW) provides water and sewerage services to over three million people in Wales and some of its adjoining areas. DCWW wanted to deliver optimal value for money to its customers and incorporate this principle in its strategic investment program. As a first step toward meeting this objective, DCWW felt the need to create a strategic asset management framework for investment planning to construct the blueprint of this program.

TCS’SOLUTION: PLACING DCWW’S CUSTOMERS AT THE HEART OF DECISION-MAKING

TCS partnered with DCWW to implement this industry-leading framework and solution capable of delivering strategic investment plans. The solution uses forward-looking risk and cost-benefit analysis to deliver auditable plans, enabling DCWW to optimize its investments by managing risk and delivering benefits to the customer.

The unique value proposition of this solution is that it places DCWW’s customers at the heart of the decision-making process. Through willingness-to-pay customer research the social and environmental benefit valuations of DCWW’s customers were derived to set service improvement targets.