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Case Study

Global logistics major boosts agility and efficiency with automated testing for SAP Rollout


TCS integrated Worksoft Certify®, an automated business validation software with a global logistics major’s application lifecycle management platform to help them realize their objective of reduced costs and timely delivery.

About the Client
Headquartered in Europe, the company is a leading global logistics provider, with presence in over 200 countries and territories. The organization offers end-to-end transport management solutions, including international express deliveries, industrial warehousing, customs brokerage and freight forwarding. Serving over 50 percent of Forbes 500 companies, the firm is the global market leader in air freight, and ranks among the top two ocean freight vendors worldwide.

Business Scenario
Through years of sustained organic growth and strategic business acquisitions, the company’s IT landscape had become highly complex. This fragmented environment, comprising over 960 enterprise applications, resulted in lack of transparency across multiple systems, with operational silos making data interchange and customer order tracking difficult. Hence the company decided for an IT transformation in the vision of bringing in homogenous flavor across its IT landscape.

Large number of global regulations concerning transport, customs, and other domains necessitated amendments to business rules in the standard SAP TM, thereby requiring changes to Standard SAP TM. Manually testing these changes was cumbersome and complex.

Additionally, these systems supported business processes across the logistics cycle, necessitating the rapid testing and rollout of patches.

In keeping with the company’s vision, the logistics provider needed to simplify the IT landscape, streamline business processes, and enhance operational efficiency by implementing SAP TM solution.

To ensure faster validation of changing business processes and ensuring quality business migration, the company decided to deploy Worksoft Certify, a leading automated business process validation (BPV) software. The firm chose to partner with TCS due to our experience and expertise in assurance services.

TCS’ Solution
TCS and Worksoft collaborated to deliver a combination of implementation services and software. To help the company realize their objectives of reduced costs and timely delivery, TCS adopted a test factory based quality assurance (QA) approach to execute various phases of the testing cycle. In collaboration with the client, TCS defined a Test Factory model for SAP TM that addressed QA for solution design, and mitigated potential risks of timeline and effort overruns in the area of QA.

To automate the complete QA lifecycle for end-to-end business processes, TCS adopted Worksoft’s automated BPV software, Worksoft Certify, and a risk-based testing approach to assign priority to regression test scenarios. TCS consultants also created reusable assets (generic test scenarios and test cases) that were leveraged for business process, business migration, data migration and business intelligence related testing.

TCS implemented Worksoft Certify in the company’s IT landscape as a codeless, automated functional testing solution for end-to-end business processes. The solution helped the automation consultants easily identify business processes across the middleware, legacy, and SAP applications–including SAP GUI, SAP Portal, HTML, Silverlight, AS/400, Mainframe/3270, and Web services (SOA).

TCS used the following five-step methodology to automate various phases of the validation cycle–integration, system, and regression testing–as well as to configure test data, and accelerate execution:

  • Propose and emphasize automation
  • Conduct automation feasibility
  • Build the test automation suite
  • Execute the test automation suite
  • Improve the test automation suite

TCS also defined the following automation-related metrics for each of the above steps:

  • Return on investment (ROI)
  • Percentage of automation achieved in selected area
  • Defects in test scripts per test case (Defects density)
  • Maintenance effort per release
  • Effort to build Test Bed

Key Benefits
By adopting several unique practices, TCS helped the logistics company ensure the success of this project, on schedule, and within budget. With this engagement, the company:

  • Ensures zero compromise of quality and coverage
  • Sustains the success of this project through an Assurance Management Office (AMO)
  • Reduces the risk of QA delays through the early launch of QA tasks
  • Focused Tracking of ‘critical path’ items