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Case Study

TCS helps Malaysia Airlines transform its IT operations delivery


The airline industry, today, operates in a highly competitive environment. Airlines around the world are focused on creating a differentiated customer experience and lowering the cost of operations, in order to thrive in a challenging business environment. Changing business models have resulted in the need for large scale transformations in IT and operations.

To thrive in a highly competitive and challenging business environment, Malaysia Airlines Systems Berhad (MAS) decided to transform its IT operations to deliver the required results. MAS engaged TCS to provide a scalable and flexible solution, based on an ITIL-compliant and SLA-based support model aligned with MAS’ business needs.