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Case Study

TCS helps HP strengthen support for its Siebel Call Center for the webOS TouchPad

 

With the acquisition of Palm, HP Inc. wanted to grow its market share in the fast-developing smartphone and tablet segment. It sought a partner who would ensure that all the support processes and systems for Palm are in place in order to create an exceptional customer experience post the product launch.

TCS provided a secure, cost-effective and easily maintainable technology solution on the company’s Siebel Call Center Application platform. HP now has a reliable mechanism to take care of its entire Palm GBU product configuration, with enhanced services processes to support the products manufactured in line with its practices.