With the role of IT growing more strategic, the internal IT functions of enterprises need to work efficiently in order to deliver true value to a business. This calls for optimized processes for delivering services to business users. Inefficient IT delivery processes lead to rework, cost escalations and higher costs of IT. Woolworths Limited, a leading Australian retailer, realized the need to improve the efficiency of its IT functions. The company embarked on a program to streamline its processes and to be better equipped to deliver value to the business. Read on to know how we leveraged our six sigma expertise and global delivery capabilities to assist Woolworths’ IT function achieve operational excellence and lean processes.