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Case Study

TCS enables cost effectiveness and enhanced customer satisfaction for ABN AMRO

 

ABN AMRO offers retail and private banking services. Primarily based out of Amsterdam, Netherlands, the bank offers retail banking in the Netherlands and private banking in many other countries across the world including the Netherlands. It also provides services in the commercial and merchant banking space.

 

TCS’ SOLUTION: OFF-SHORING APPLICATION SUPPORT AND MAINTENANCE

Since the company’s network spans key global locations such as Belgium, Singapore, Hong Kong, UAE and Luxembourg, it had to support these countries from the high cost center at Luxembourg.

ABN wanted to move the complete application support and enhancement activities to India and Singapore. TCS helped ABN successfully implement this transition with significant reduction in costs and increased customer satisfaction.