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Case Study

TCS’ strategic testing program drives a competitive advantage for Cricket Wireless


TCS helped Cricket Wireless stay ahead of the game by implementing an end-to-end testing program with 100% testing coverage for the full spectrum of testing including web services, integration, regression and more.

The Customer: Cricket Communications, also known as Cricket Wireless, provides wireless voice and data services to approximately 7 million customers across the United States.

Business Scenario:
Delivering quality applications quickly in the competitive marketplace is a major business challenge. To overcome this and gain a competitive advantage, Cricket Wireless sought an end-to-end testing partner with experience, knowledge and proven leadership. It chose TCS for its proven testing expertise, test frameworks and demonstrated capabilities.

TCS’ Solution:
Based on the Testing Center of Excellence (TCOE), TCS created a test excellence team to set standards and best practices for assurance and testing; conceptualizing and refining test strategies; and undertaking execution. TCS assured the quality of Cricket Wireless’ internally developed portal framework for multiple-level workflow management and leveraged its Global Network Delivery Model (GNDM) to provide high-quality resources at a low cost.

Currently, we help Cricket Wireless drive end-to-end testing service operations across the entire value chain.

Key Benefits:
TCS’ solution resulted in the following:

  • A 100% test coverage
  • Defect leakage reduced to less than 1%
  • A 50% reduction in testing efforts due to automation
  • An 80% automation coverage

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