With the opening up of the banking sector in India, the bank, like most public sector banks in India, was under pressure to compete with banks in the private sector and offer new-age products and services, while simultaneously enhancing process efficiencies. Besides, the deregulation of interest rates on loans and deposits added pressure on margins. The key imperative for the bank, therefore, was to modernize technology infrastructure and move away from the old branch banking system to a new core banking solution for its retail banking operations.