Eimskip, a leading transportation and logistics company, was fighting tight timelines with non-uniform processes and multiple customer service channels. More than 100 legacy systems had led to high maintenance costs as well. Eimskip decided to do away with disparate systems to make way for uniform business processes, streamlined financial processes and single customer service window.
Key Insight:
How TCS streamlined operations across Eimskip with SAP, thereby enabling Single Customer Service Window.