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Case Study

TCS enables accelerated feature development for a large wireless equipment vendor

 

TCS’ client is a large telecom equipment vendor that provides wireless solutions to global telecom companies. It earns a substantial portion of its revenue by delivering feature enhancements in quick time to its service provider customers. Called “fast features,” these new functionalities help service providers enhance their service offerings and increase Average Revenue Per Unit (ARPU).

The company was looking for a strategic partner to take complete ownership of the fast feature development and chose TCS after a rigorous selection process. It also wished to reduce its R&D costs and development cycle time and speed up the patch management process, simultaneously.

We helped the company transition to a wireless custom development program in a short span of time with independent offshore delivery. We expedited the rate of delivery by 30% and used proven six sigma processes to reduce bad patches, a major customer irritant, by 55%. This led to greater customer satisfaction and reduced the cost of maintenance, thus increasing the company’s competitiveness in the marketplace.