The company was looking for a strategic partner to take complete ownership of the fast feature development and chose TCS after a rigorous selection process. It also wished to reduce its R&D costs and development cycle time and speed up the patch management process, simultaneously.
We helped the company transition to a wireless custom development program in a short span of time with independent offshore delivery. We expedited the rate of delivery by 30% and used proven six sigma processes to reduce bad patches, a major customer irritant, by 55%. This led to greater customer satisfaction and reduced the cost of maintenance, thus increasing the company’s competitiveness in the marketplace.