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Media

Client Experience: Global Application and Infrastructure Support for Alcoa

In this video, Kevin Horner, CIO of Alcoa Global Business Services, discusses the dramatic improvements in cost and service that resulted from outsourcing Alcoa’s global application and infrastructure support to TCS.

Tata Consultancy Services has been working with Alcoa Global Business Services for five years, providing application development and support services as well as infrastructure support operations and project work. The relationship has resulted in a 40% unit rate reduction in cost, a 30% reduction in overall spend, an increase in productivity and an increase in customer SLA performance and customer satisfaction.