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TCS helps EDF energy stabilize and streamline their operations

In this video, Steve Hayfield, Customer Service Director, EDF Energy describes how TCS’ operational capability and innovative processes were major contributing factors in stabilizing their business.


 

“Relationship with TCS has grown from strength to strength… we have put more activities that we never planned with TCS and it has grown to the magnitude that it is only really an endorsement for others… a true partnership.” - Steve Hayfield, Customer Service Director, EDF Energy  

EDF Energy is an integrated energy company in the United Kingdom, with operations spanning electricity generation and the sale of gas and electricity to homes and businesses throughout the U.K. It employs over 20,000 people and handles 5.7 million customer accounts.  

Experience Results

Steve Hayfield highlights that the work they set out to do as a company has been far exceeded expectations, with the results that TCS has delivered for them. EDF Energy transitioned close to 20 major activities, involving over 100 processes and close to 12 Mn transactions which TCS completed by meeting every SLA and with over 99% accuracy rate.

Experience Partnership

Hayfield points out that one of TCS' biggest strengths is their flexibility, ability to create innovative solutions and mobilize them incredibly quickly to service their needs. As a result, EDF Energy has now reached a magnitude where they can prepare to deploy smart metering in the UK.

Experience Leadership

TCS’ global scale and domain expertise particularly across the utility sector is certainly noteworthy. As a result, Hayfield is confident TCS will solve any challenges they may have going forward.