Microsoft Dynamics CRM is Microsoft’s customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.
They offer mobile CRM apps and platforms that enable management of customer relationships on mobile devices, along with tools that integrate data and reporting from social media directly into the CRM application.
“We are one team, always in sync with each other. They are always ahead of the game for us. We don't have to go to them. They're always there ready to offer up what we—what they think we need next.”
- Bob Stutz, Corporate Vice president, Microsoft Dynamics CRM
Bob Stutz examines how TCS has successfully helped build their new product and attained go to market with it through numerous business enhancements that helped Microsoft maintain its brand name in the marketplace.
He talks about TCS’ commitment in working along with Microsoft in evaluating their work and ensuring the right team for the various engagements. TCS has also proved to be a trusted partner during the going to market stage.
Bob states, “TCS is always looking at us and trying to figure out how can they help us more and their commitment to us as a partner has been above and beyond any other partner that I've dealt with in my years in this business.”
Bob describes how TCS has played a key role in the development of Microsoft’s product by proposing new and innovative ideas. It was TCS’ innovations and experience that helped their product achieve its current position in the marketplace.