Westpac is Australia’s first bank, established in 1817. It is also one of the top 5 companies in Australia by market capitalization and one of the largest banks in the world.
TCS’ efforts contributed to a durable set of processes for Westpac, also resulting in higher operational standards. Dr. Leif states, "All our engagement with TCS from day one was thoroughly professional. We’ve been satisfied with the quality that we’re receiving from TCS and all our KPIs and all our SLAs have exceeded on from day one.”
According to him there is no doubt that TCS has seen its role as being more than just a service provider. He talks about how TCS has shown a genuine interest in understanding the nature of Westpac and that it’s been a very productive partnership. Dr. Leif remarks, “They work as one blended onshore-offshore team, working towards the common goals.”
Given the incredible global reach, work experience in most industries and huge client base, TCS has rich experience and exposure to innovative approaches in analytical methodologies according to him. “We receive advice and good insights from TCS on mechanisms that are a crucial part of analytics’ capability in any major bank”, Dr. Leif highlights.