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Certainty in Insurance through Transformational Sourcing

 

The global insurance industry has evolved considerably over the last few years but not without its share of challenges. A slow recovering economy is a concern, while other concerns such as stringent and confounding regulatory standards and a changing demographic structure will shape the industry. Insurance providers see increasing value in engaging providers who can deliver technology and business processes in a transformational quasi-virtual operating model.

In this compendium of articles, we bring together provider and consumer perspectives on transformational sourcing in insurance. Featuring research from Gartner, we address the following in this compendium:

  • Ways to leverage enterprise service providers with industry domain expertise to deliver business results such as premium growth
  • Ways to balance the different priorities such as simplifying processes, increasing retention and launching new products
  • The evolution of the business process as a service model