The demand for IT from the SMB segment is growing. This segment is characteristically different from large enterprises. Therefore, it is an attractive market for niche solutions in hardware and software. Yet, the business needs of the SMBs require a holistic partnership. With too many options and very little in-house knowledge, the needs of SMBs are far from being met. This calls for a different service model, a model that makes IT available as a remotely-managed and hosted service.