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White Paper

Service Order Management - Solution Design

 

In a continuously evolving business / service scenario, telecommunications service providers seek a Service Order Management (SOM) framework, which will improve time-to-market, reduce delivery costs and turnaround times, automate flows and handle exceptions in a better manner.

The traditional service order management application is laden with issues because most of the provisioning processes are product-based and are hard-coded flows, resulting in inflexible process flows and expensive service delivery costs.

In this white paper, we outline a design framework for service order management solution to overcome their flaws and pain-points. Telecom Operations Support Systems / Business Support Systems (OSS / BSS) and processes are evolving rapidly. They are accelerated by not only the advancements in the underlying telecom and IT technologies but also an increasing trend toward the standardization of various entities through the initiatives of the Telecom Management (TM) Forum.

The SOM Solution Design provides a framework to decouple the traditional business process management (BPM) from order management and a pragmatic methodology to implement and launch services.