Various Assurance products and solutions are available in the market to address specific aspects of assurance like fault, performance and so on, aiming at ensuring customer satisfaction. However, there are gaps in assessing the effectiveness of these solutions and their role in ensuring a healthy and satisfied relationship in the telco ecosystem.
In this white paper, we discuss how the TCS way of Telecom Assurance, a relationship and promise-based paradigm, enhances the experience between various relationships in a telco ecosystem, through commitment to promises. We also discuss the TCS way of assessing effectiveness of assurance solution to manage and deliver on those promises.