NEXT STEPS

From aligning your IT with your business needs to an end-to-end strategy for transforming your enterprise, TCS has the world-class experience and expertise that you need. Contact a consultant today.

E-mail TCS:

Find a TCS location:

White Paper

Evolution of IT Service Management in a Multisourcing World

 

Information Technology (IT) is going through a large scale shift from traditional silo-based organizations to one of a highly integrated set of services, processes and data.

In this white paper, we present how ITIL has evolved with the changing needs of sourcing. We explain how multisourcing brings its own set of challenges that need the antidote of a Service Integrator, and hence realization of benefits and performance-based service management will be the next focus of ITIL. We outline the basic constructs of setting up the service integrator, a mature sourcing governance and a value chain between business demand and IT supply.