TCS: Case Studies http://www.tcs.com/resources/case_studies/Pages/default.aspx TCS RSS feed. 3/24/2015 10:46:18 PM Case Study' Middle Eastern university streamlines ICT and HR operations to increase stakeholder satisfaction http://www.tcs.com/consulting/client-successes/Pages/Middle-eastern-university-streamlines-ICT-HR-operations.aspx The Information and Communication Technology (ICT) department of a university in the Middle East was facing challenges in improving operational efficiencies as well as ensuring consistently high satisfaction rates among key stakeholders.The firm partnered with TCS to help streamline the ICT functions through global and regional best practices.
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TCS 2/1/2015 11:00:00 PM
European pharmaceutical major improves decision-making and business agility with new target architecture http://www.tcs.com/consulting/client-successes/Pages/European-pharmaceutical-improves-decision-making-business-agility-target-architecture.aspx Facing increasingly stringent regulations, a European pharmaceutical major needed to ensure quality compliance and agility throughout its production cycle by connecting all relevant business processes. Given the current fragmented IT landscape, this required an overhaul of the company's existing information technology integration framework. The firm partnered with TCS to implement a new IT integration architecture based on The Open Group Architecture Framework (TOGAF).
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TCS 1/31/2015 11:00:00 PM
TransAlta Successfully Improves System Performance by Implementing Archival Framework for Divested Data http://www.tcs.com/enterprise-solutions/client-successes/Pages/TransAlta-archival-framework-divested-data.aspx TransAlta had accumulated large amounts of divested company code data, which degraded system performance and impacted users' routine processes. TCS implemented an SAP archiving framework, resulting in improved system performance and job execution times.
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TCS 2/28/2015 11:00:00 PM
VHA Drives Sales and Enhances CX through successful CRM Transformation http://www.tcs.com/enterprise-solutions/client-successes/Pages/VHA-CRM-Transformation.aspx TCS helped Vodafone Hutchison Australia (VHA) transform their CRM operations for a superior customer experience and smart sales processes by using a multi-phased approach to migrate business users to the latest Siebel CRM without any service disruption.
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TCS 2/28/2015 11:00:00 PM
Operating Tactics in Tough Times: Reduce Costs and Retain Customers http://www.tcs.com/resources/case_studies/Pages/Operating-Tactics-Tough-Times-Reduce-Costs-Retain-Customers.aspx Process excellence is engrained in the TCS’ culture, services, customer management, and organizational operations. Since 1994, TCS has strategically focused on process improvement. For instance, in 2008 and 2009, the organization developed processes to service different market segments and enhanced its offerings that provide customer value. The Process Excellence Group at TCS manages process improvements, process capability and maturity. The group’s goal is to ensure “(TCS clients) an experience of certainty and one global service standard by enabling the operating units to drive agility, rigor and continuous improvement through the adoption of lean, pragmatic and standardized processes.” Read on to learn how TCS’ process excellence group drives continuous process implementation and improvement across all operating units throughout process design, deployment and support.
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TCS 9/7/2009 11:00:00 PM
TCS’ mobility solution empowers Cargotec service technicians to work more efficiently and better serve remote customers http://www.tcs.com/resources/case_studies/Pages/Mobility-solution-Cargotec-service-technicians.aspx TCS implemented an SAP Mobile Platform solution to give Cargotec service technicians the ability to order parts, manage inventory, report time and costs, and generate reports on their laptops.
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TCS 9/30/2013 11:00:00 PM
Telenor establishes IT Shared Services Center as a step towards realizing its vision for industrialization and identifies an opportunity of nearly 13 percent cost saving http://www.tcs.com/consulting/client-successes/Pages/Telenor-IT-shared-services-center-13-percent-cost-saving.aspx Telenor, a large multinational telecommunication company, wanted to consolidate its IT infrastructure services across its business units in four Asian countries. After conducting a detailed analysis of the existing IT landscape and operations, TCS helped Telenor create an IT Shared Services Center in Asia to service the current and future needs of the business.
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TCS 10/31/2014 11:00:00 PM
Global healthcare insurance provider optimizes mainframe processing capacity, and reduces software license footprint and costs http://www.tcs.com/consulting/client-successes/Pages/Healthcare-insurance-provider-optimizes-mainframe-processing-capacity.aspx TCS helped a global healthcare insurer based in the US analyze the impacted software, consolidate the analytics applications workload onto a single mainframe, and migrate the remaining workload to a mid-range distributed Unix platform.
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TCS 1/31/2015 11:00:00 PM
Global professional services firm transforms L&D operations with FORE http://www.tcs.com/resources/case_studies/Pages/Global-professional-services-LandD-FORE.aspx To further its commitment to employee talent development, a large professional services firm needed to transform its Learning and Development (L&D) function. Implementing FORE™ — a process maturity assessment and transformation model –TCS consolidated the firm's L&D services into a centralized service and reduced the L&D request process cycle time from 15 days to 7 days. TCS also automated several processes, thus reducing the manual effort of calculating Continuous Professional Education (CPE) time by 80% while maintaining high accuracy. With improved L&D services, the firm can now accelerate CPE credit accrual for employees and clientele in compliance with NASBA guidelines, leading to greater user satisfaction.
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TCS 7/31/2014 11:00:00 PM
Greenply Industries Defines the IT Separation Strategy for Demerger of a Business Unit http://www.tcs.com/consulting/client-successes/Pages/Greenply-IT-separation-strategy-demerger-unit.aspx Greenply Industries partnered with TCS to develop a separation strategy that helped Greenply plan the transition and evaluate the associated cost and risk.
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