TCS: White Papers http://www.tcs.com/resources/white_papers/Pages/default.aspx TCS RSS feed. 5/29/2015 11:54:13 PM White Paper' Reimagining Assurance- The Evolution of Assurance as a Value Center http://www.tcs.com/resources/white_papers/Pages/reimagining-assurance.aspx This Point of View discusses how the emphasis on superior customer experience is leading assurance organizations to transform themselves from cost centers to value centers, to meet the changing demands of the digital consumer in this Digital Reimagination™ era.
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TCS 3/31/2015 11:00:00 PM
Field Force Management in Water Utilities http://www.tcs.com/resources/white_papers/Pages/Field-Force-Management-in-Water-Utilities.aspx The emergence of digital technology offers water companies a perfect launching pad to take off into a new era. Field force management is one area within the water industry that can leverage the new digital technologies in an effective way for lasting benefits.   Field force management provides excellent opportunities for water utilities to reduce their operational expenses while enhancing service quality and customer experience.
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TCS 12/31/2014 11:00:00 PM
CAPEX Planning: Overcoming the Challenges http://www.tcs.com/resources/white_papers/Pages/CAPEX-Planning-Overcoming-Challenges.aspx   CAPEX planning is increasingly becoming a key imperative for businesses, and a focus area for CFOs. Taking a systematic, disciplined approach to CAPEX planning, aided by proper tools and frameworks, will help organizations improve profit margins. Tools for successful CAPEX planning should support organizations with effective prioritization, risk management, and time optimization while decision making.
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TCS 4/30/2015 11:00:00 PM
Financial Closure Process - Some Challenges and How They can be Addressed http://www.tcs.com/resources/white_papers/Pages/Financial-Closure-Process.aspx The financial closure process is an indicator of the effectiveness, efficiency, and health of an organization’s financial processes and systems. In this paper, we discuss the challenges in the financial closure process and recommend remedial measures.
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TCS 4/30/2015 11:00:00 PM
Migrating to a T+2 Settlement Cycle - Implementation Imperatives http://www.tcs.com/consulting/related-insights/Pages/Migrating-T2-settlement-cycle-implementation-imperatives.aspx The ‘big bang’ European migration to a T+2 settlement cycle was seamless, disproving predictions of catastrophic market disruptions arising from a large number of settlement failures. Both regulators and the industry worked in sync, demonstrating strong collaboration, timely preparation and increased awareness to make the transition a success.
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TCS 5/1/2015 11:00:00 PM
Why Contact Centers have to Evolve to Customer Engagement Center? http://www.tcs.com/resources/white_papers/Pages/Contact-centers-evolve-customer-engagement-center.aspx With digitization changing the way customers acquire information and interact with insurers and agents, traditional call centers are fast becoming a thing of the past. Leading insurance providers are investing in setting up customer engagement center (CEC) - essentially customer hubs - which not only offer information and resolve customer complaints but also support sales and marketing initiatives.
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TCS 3/1/2015 11:00:00 PM
Legacy Modernization in Insurance Industry - Myth or Reality? http://www.tcs.com/resources/white_papers/Pages/Legacy-modernization-insurance-myth-reality.aspx Legacy modernization is one of the top priorities for insurers, however, considering the complexity of legacy systems, constraints of current and target state operating models, there is a significant risk of failure associated with these modernization programs. This paper explores the various drivers and challenges, best practices and key learnings associated with the successful modernization of insurance legacy systems.
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TCS 4/1/2015 11:00:00 PM
Construction Information Services: Transformation Initiatives for Efficient and Effective Operations http://www.tcs.com/business-process-services/related-insights/Pages/Construction-Information-Services-Efficient-Effective-Operations.aspx In the construction information industry investments in technology can be costly and time consuming. Operational transformation is thus necessary to stay competitive. This can be achieved through process adjustments and better workforce management. Explore how enterprises can leverage digital technologies and automation to enhance process efficiency and meet customer expectations.
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TCS 4/30/2015 11:00:00 PM
Digital Reimagination in the Manufacturing Industry http://www.tcs.com/resources/white_papers/Pages/Digital-Reimagination-Manufacturing-Industry.aspx Manufacturing firms are using digital technologies to reimagine their businesses in entirely new ways. Read this report for more on the impact of these digital initiatives, the business capabilities automotive and industrial manufacturers are focusing on, their challenges and key success factors.
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TCS 4/30/2015 11:00:00 PM
POS- The Hub of Modern Omnichannel Retailing http://www.tcs.com/resources/white_papers/Pages/POS-hub-modern-omnichannel-retailing.aspx Truly forward-thinking retailers understand that POS systems, which include traditional registers as well as mobile devices, tablets and kiosks, are the point of convergence for omnichannel operations. This paper aims to understand the increasing adoption of a universal commerce store platform by retailers and why the POS is the ideal hub for modern omnichannel retailing.
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TCS 4/30/2015 11:00:00 PM
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