TCS: White Papers http://www.tcs.com/resources/white_papers/Pages/default.aspx TCS RSS feed. 8/27/2014 11:02:50 AM White Paper' Business Transformation in a Digital Age http://www.tcs.com/resources/white_papers/Pages/Business-Transformation-Digital-Age.aspx Today, business executives face a range of competing pressures. On one hand, they must constantly innovate: improving products, serving the changing expectations of customers, and keeping pace with a dramatically changing technology environment. At the same time, they must do everything they can to improve the bottom line: cutting costs, rationalizing operations, and improving efficiencies. 
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TCS 7/31/2014 11:00:00 PM
Managing Risk and Driving Efficiency in Transfer Agency Services - The Utility Approach http://www.tcs.com/business-process-services/related-insights/Pages/Transfer-Agency-Services-Utility-Approach.aspx The rise in the cross-pollination of pooled investment products across investors has increased the responsibilities of agents managing Transfer Agency (TA) services. The role of the transfer agent is no longer a geography specific investment vehicle. It is now being increasingly recognized as a tool that enables a single platform to be used across fund vehicles in multiple geographies.
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TCS 9/30/2013 11:00:00 PM
Six Optimization Opportunities in Multi-Channel Retailing http://www.tcs.com/business-process-services/related-insights/Pages/Six-Optimization-Opportunities-Multi-Channel-Retailing.aspx Multi-channel retailers are facing challenges in adopting e-commerce standards and struggling to adapt to the changing behavior of consumers. However, there are opportunities for retailers to drive significant competitive advantage by strengthening their processes.
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TCS 3/31/2013 11:00:00 PM
Re-Imagining Service Quality and Governance: Guaranteeing Zero-Incident Operations http://www.tcs.com/business-process-services/related-insights/Pages/Zero-Incident-operations.aspx Operations are becoming increasingly complex, compelling enterprises to look beyond traditional metrics such as timeliness and accuracy. Moreover, when metrics are calculated, achieving the targeted number is given more significance over adopting the proper methodology of calculation.
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TCS 9/30/2013 11:00:00 PM
Quantifying the Economic Benefits of Application Scoring for Banks and Financial Institutions http://www.tcs.com/business-process-services/related-insights/Pages/Economic-Benefits-Application-Scoring.aspx Lending institutions use application scoring to decide whether to grant credit to an applicant, determine the ceiling and price the loan at the time of origination. However, there is no comprehensive guide to quantifying the economic benefits from efficient application scoring. Therefore, managers remain uncertain about the possible financial and operational impacts of a new scorecard implementation.
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TCS 12/31/2013 11:00:00 PM
Six ways to combat the “showrooming” phenomenon http://www.tcs.com/business-process-services/related-insights/Pages/Combat-showrooming-phenomenon.aspx Evolving technology and product information online empowers customers to shop at a bargain without visiting the retail store. The concept of ”showrooming,” where customers look at products at the brick and mortar stores and buy them online is hurting the retailers’ top-line growth.
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TCS 1/31/2013 11:00:00 PM
SWIFT Net - Driving Better Compliance and Efficient Payment Investigations http://www.tcs.com/business-process-services/related-insights/Pages/Swift-net.aspx Banks are realizing that dissimilar legacy systems and overcapacity hinder their progress towards realizing their business objectives. Customers are also looking for improvements in the efficiency of their transactions. To harmonize their banking communications, global corporations are now seeking access to a much more reliable and efficient messaging network.
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TCS 9/30/2013 11:00:00 PM
Payment Discount Analysis http://www.tcs.com/business-process-services/related-insights/Pages/Payment-Discount-Analysis.aspx In this white paper, we share insights into the vendor payment discount analysis process and highlight how to best leverage the factors, which influence discounts. We also discuss an approach to evaluate the cash discounts offered on a tiered basis
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TCS 9/30/2012 11:00:00 PM
The new ‘A and B’ of the Finance Function - Analytics and Big Data http://www.tcs.com/business-process-services/related-insights/Pages/Finance-Function-Analytics-Big-Data.aspx Influenced by the rise of global businesses, leaps in technology and the changing investment scenario, the finance function of today is proceeding towards a much more significant role. It is now seen as the custodian of business-wide information, aligning robust information to the key business metrics. It is also a conduit between the businesses and external stakeholders.
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TCS 5/31/2013 11:00:00 PM
Managing Customer Experience: Strategies for Success http://www.tcs.com/business-process-services/related-insights/Pages/Managing-Customer-Experience-Success-Strategies.aspx With customers demanding proactive, real-time and consistent responses irrespective of the channel and geography, providers are rethinking the ways of managing Customer Experience (CE). Organizations need to invest in CE systems that encompass the various channels of customer interactions. Continuous improvement of CE management systems enables forward compatibility and mobility of the solutions.
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TCS 12/31/2013 11:00:00 PM
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