Tata Consultancy Services Videos Subscribe to Videos from Tata Consultancy Services for thought leadership, expert opinions and ideas on a range of topics in IT Services, Business Solutions and Outsourcing. http://www.tcs.com/rss_feeds/pages/videofeeds.aspx en-us Copyright 2016 9/25/2016 4:33:51 PM 9/25/2016 4:33:51 PM http://www.tcs.com/rss_feeds/pages/videofeeds.aspx global.marketing@tcs.com 60 TCS helps DHFL Pramerica Life Insurance Company Limited in technology support and end to end business process services http://www.tcs.com/resources/multimedia/Pages/DHFL-Pramerica-Life-Insurance-Company-Limited-technology-support-end-to-end-business-process-services.aspx India-GEO-DPLIIn this video, COO, DHFL Pramerica Life Insurance Company Limited (DPLI) describes how TCS has helped optimize its cost of operations, ensure faster time to market and speed of execution as well as provide flexibility in pricing based on business volumes.
Customer DHFL Pramerica Life Insurance Company Limited (DPLI) is one of the fastest growing life insurance companies in India headquartered in Gurgaon, India. It provides a wide range of life insurance solutions for individuals as well as groups. Experience Results TCS has scaled up according to the customers’ business needs and has been at the forefront of applying innovative solutions. For ex: Deployment of automated work flow across the functions or adding multi lingual capability at their contact center or deploying assembly line processing. TCS has helped the customer in improving their turnaround time by more than 80%. Experience Partnership During the recent Chennai floods which adversely impacted normal life as well as business operations, TCS management and the front team were proactive in ensuring that their data center was swiftly moved to Disaster Recovery set up and there was absolutely no business impact on their business operations.   Experience Leadership DPLI aspire to be a leading digitally enabled company and with the focus that TCS has in this space, they intend to work towards this goal and continue the journey with TCS as their preferred partner. Quote “We have experienced certainty with TCS not only in terms of running businesses but also during calamities. We continue to look forward to this commitment from this fruitful partnership. - Vishal Chopra, Chief Operating Officer, DHFL Pramerica Life Insurance Company Limited (DPLI)
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VideosTCS 9/6/2016 11:00:00 PM
Webcast: Energy Value Ecosystem http://www.tcs.com/resources/multimedia/Pages/Webcast-Energy-Value-Ecosystem.aspx TCS Utilities Rishab Arora PresentationWhat do the terms "Internet of Energy", "Zero Marginal cost utility", "Blockchain", "Transactive grids" and "Prosumers" have in common? Answer: they're all out to threaten the traditional energy utility model! Never since the emergence of the modern electric grid more than a century ago have so many forces conspired to disrupt the utilities. So how are they to react?
TCS presented a point of view on Emerging Energy Value Ecosystem at UK Innovation Forum 2016.
In this webcast we will look at : "Democratization of energy" and what it means for utilities as well as for consumers Examples of how some leading utilities are reimagining their core business model to stay relevant The right capabilities utilities need to survive in this "Innovate, Partner or Die" paradigm Presenter: Rishabh Arora - Director GTM Solutions for Tata Consultancy Services. Contact Info: For any queries, please email us at utilities.marketing@tcs.com
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VideosTCS 8/10/2016 11:00:00 PM
Prof. Andrew McAfee Talks on Fostering Innovation http://www.tcs.com/research/Pages/Andrew-McAfee-Fostering-Innovation.aspx Mcafee InterviewA Video interview with Prof. Andrew McAfee, Principal Research Scientist at MIT, Co-director of the MIT Initiative on the Digital Economy, and Associate Director of the Center for Digital Business, MIT Sloan School of Management recorded at The TCS Innovation Forum North America – 2016 held on May 2 at Hotel Conrad, New York City.
TCS was privileged to have Prof. McAfee as a keynote speaker at TCS Innovation Forum North America -2016  where he spoke to us about Fostering Innovation.  We present a brief interview capturing his views on Fostering Innovation. Prof Andrew McAfee outlined the kind of business environment that fosters innovation, the role of governments  and the kind of changes required in the education system to catalyze innovation. TCS' Innovation Forum,  is  an annual innovation summit for select TCS clients, promising startups, venture capital firms, and academics from leading universities, analysts and industry experts, and senior leaders from TCS.  206 delegates, customers, partners and analysts participated in the event.  
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VideosTCS 8/3/2016 11:00:00 PM
Prof. Kevin Warwick’s Views on Human Machine Hybrids http://www.tcs.com/research/Pages/Kevin-Warwick-Human-Machine-Hybrids.aspx Warwick InterviewProf Kevin Warwick is the Chartered Engineer and Deputy Vice-Chancellor (Research) at Coventry University, United Kingdom. His area of expertise is implant technology and he often refers to himself as a Cyborg.
TCS was privileged to have Prof Warwick   as a keynote speaker at TCS Innovation Forum North America – 2016, where he spoke to us about his research on hybrids. We present a brief interview capturing his views on several aspects of hybrids.  Prof Warwick discusses how “augmenting” humans can  play out in the workplace. He briefly touches upon risks around hybrids, the kind of implants that would be available across the counters in the near future and the areas of business that will have an impact with hybrid technology. TCS' Innovation Forum  is  an annual innovation summit for select TCS clients, promising startups, venture capital firms, and academics from leading universities, analysts and industry experts, and senior leaders from TCS.  206 delegates, customers, partners and analysts participated in the event which was held on May 2 at Hotel Conrad, New York City.
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VideosTCS 8/3/2016 11:00:00 PM
TCS helps Toyota Financial Services India in Customer Service, Collections and Cross sales http://www.tcs.com/resources/multimedia/Pages/Toyota-Financial-Services-India-Customer-Service-Collections-Cross-Sales.aspx TCS-Toyota-FinanceIn this video, Toyota Financial Services India senior executives describe how TCS as one-stop contact center for its end customers has managed inbound calls, outbound calls, SMS and mail activity to resolve queries on loan account, debt management and its operations.
Customer Toyota group started its financial services arm with an objective to provide customers with unique and innovative finance solutions to support Toyota sales worldwide. Toyota Financial Services Corporation was established in Year 2000 and it has expanded the global presence to cover 33 countries across multiple regions.  Experience Results TCS has implemented CROMA platform for the customer service implementations. Outbound activities done by TCS such as welcome calling, awareness calling, SMS response, collection mobility, customer satisfaction calling, online sales call, retention call, and mail and SMS activity helped TFSIN provide the best experience to their customers. More than 99.6% of the customers contacted on the welcome call are very happy to recommend other customers and friends to TFSIN. Experience Partnership TCS has brought their understanding of the TFSIN customers in the marketing up sell campaign they ran. It was a good success for the TFSIN as they received 7% customer conversion rate which became a benchmark for them. Training has led to 90-92% issues resolved over call. Experience Leadership TFSIN is very happy with the overall association and look forward to partnering and have more such ideas from TCS team for the joint growth and having a win-win situation. A quote “To sum up the relationship with TCS, I am happy to say that we experience certainty with TCS.” - Rahul Sinha, Head - Policy and Risk, Toyota Financial Services India Speakers: Rahul Sinha, Head - Policy and Risk, Toyota Financial Services India Amit Kakkar, Head - Sales & Marketing, Toyota Financial Services India
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VideosTCS 7/31/2016 11:00:00 PM
TCS Innovation Forum North America - 2016 http://www.tcs.com/research/Pages/TCS-Innovation-Forum-2016-NYC.aspx Innovation Forum NYC
TCS Innovation Forum North America - 2016, was held on May 2, at Hotel Conrad, New York.  It featured technology insights and trends, with keynotes, panel discussions and industry-focused tracks.
TCS' Innovation Forum is an annual innovation summit for select TCS clients, promising startups, venture capital firms, and academics from leading universities, analysts and industry experts, and senior leaders from TCS.  The theme this year was 'Innovation leadership in a hyper-connected world ' and drew particpation from 206 delegates including customers, partners and analysts.  The Forum began with an address by Surya Kant, TCS President, North America, UK and Europe.  The key note was delivered by CTO K Ananth Krishnan on 'Innovation Leadership in a Hyper-Connected World'.  The event featured technology talks by eminent speakers such as by Prof. Kevin Warwick, Chartered Engineer and Deputy Vice-Chancellor (Research) at Coventry University, United Kingdom, Prof. Andrew McAfee, Principal Research Scientist at MIT, Co-director of the MIT Initiative on the Digital Economy, and Associate Director of the Center for Digital Business, MIT Sloan School of Management and others .  It also included pitch sessions, technology showcase galleries,  panel discussions where CIOs of industry participated.  The event provided an opportunity for networking and exchange of ideas amongst the diverse set of participants.
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VideosTCS 7/24/2016 11:00:00 PM
Webinar: Validation of Virtual VoLTE using TCS’s NFV Concerto™ http://www.tcs.com/news_events/events/Pages/Webinar-TCS-NFV-CONCERTO.aspx Webinar
July 14, 2016
by Akhila Chetlapalle, Senior Architect, TCS; Heeseon Lim, Director of Systems Architecture, Brocade
In this webinar, TCS and Brocade will jointly present virtual VoLTE solution to highlight 1. NFV adoption challenges 2. Solution capabilities, key features and differentiators 3. TCS’s NFV Concerto™ framework 4. Brocade’s vEPC solution Register here for the webinar TCS’ NFV Concerto is a comprehensive framework that provides end to end VoLTE verification in a virtual LTE mobile core, with fully automated orchestration, verification of lifecycle events, scaling, performance, resiliency, and functional testing. TCS has partnered with Brocade and Metaswitch and used NFV Concerto™ to enable seamless integration, validation and pre-deployment certification. The TCS Advantage: By partnering with TCS, companies can take advantage of: Vendor agnostic framework:  TCS’ NFV Concerto™ allows companies to reuse their existing tool stack Comprehensive Pre-Deployment validation: End-to-end VoLTE validation with automated orchestration, lifecycle events, scaling, performance, resiliency, and functional testing Continuous integration (CI) and continuous delivery (CD) pipelines: Seamless integration enables accelerated verification and validation of newer releases and updates to the network functions Domain expertise: TCS’ product development solutions for programmable networks are backed by extensive research and experience
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VideosTCS 7/13/2016 11:00:00 PM
Webcast-TCS-FY-Q1-2016-17-Financial-Results http://www.tcs.com/resources/multimedia/Pages/Webcast-TCS-FY-Q1-2016-17-Financial-Results.aspx CEO-Q1-16-17TCS announced its financial results for Q1 FY 2016-17 on Thursday, July 14, 2016.
Watch the archived webcast of the press conference.
The press conference was addressed by N Chandrasekaran, Chief Executive Officer and Managing Director; Rajesh Gopinathan, Chief Financial Officer and Vice President; Ajoy Mukherjee, Executive Vice President and Head, Global Human Resources.
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VideosTCS 7/13/2016 11:00:00 PM
Vodafone Hutchison Australia Partners with TCS to enable a Real-time Decision Making Platform http://www.tcs.com/resources/multimedia/Pages/Vodafone-Hutchison-Australia-Partners-TCS-enable-Real-time-Decision-Making-Platform.aspx TCS Vodafone TestimonialIn this video, Benoit Hansen, Chief Technology Officer, Vodafone Hutchison Australia, describes how TCS assisted to upgrade their key technology systems, enabling better customer experience and improved operational efficiencies.
Experience Results  TCS successfully upgraded the client's business intelligence platform and enabled the 'Next Best Activity' on their 'My Vodafone' mobile application. The upgrade resulted in enhanced customer experience and improved operational efficiency. According to Benoit Hanssen, Vodafone Hutchison Australia achieved two technical enhancements 1) Real-time decision platforms now have the ability to recover from disasters; 2) Significant improvement in performance of those real-time platforms. Of critical significance to Vodafone Hutchison Australia, was that the upgrade was implemented without causing any disturbance to customers. Experience Partnership According to Benoit, TCS integrated well with the development teams at Vodafone and demonstrated a very good understanding of the company's environment and business requirements; TCS knew exactly what was expected from them in terms of delivery, making the collaboration a lot easier. Experience Leadership TCS was responsible for end-to-end project management. “TCS brought all the parties together, which for Vodafone was a ‘hands-off’ experience that really benefitted the company. We look forward to a relationship that continues to evolve where we see TCS taking a broader role in our operations.” - Benoit Hanssen, Chief Technology Officer, Vodafone Hutchison Australia About Vodafone Hutchison Australia Vodafone Hutchison Australia is a leading mobile carrier in Australia with approximately 5 million subscribers. TCS is one of their key IT partners.
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VideosTCS 6/30/2016 11:00:00 PM
Assuring a Steady State System in the Digital Era http://www.tcs.com/resources/multimedia/Pages/Webcast-assuring-steady-state-system-digital.aspx
In this recorded webinar, Radha Ramesh, Life Sciences Practice Head, Assurance Services, TCS, shares insights on assuring a steady state system for life sciences organizations in the digital era.
Like all other industries, Digital Reimagination™ has compelled life sciences organizations to transform. In the life sciences industry, boundaries are beginning to blur as ecosystems between products, patients, regulators and providers get re-defined; reshaping the industry into interconnected ecosystems. In addition, life sciences organizations not only need to comply with current and newer regulations and legislations pertinent to the digital five forces, but also assure accelerated speed-to-market and personalized patient experience. This recorded webinar shares insights on assuring a steady state system for life sciences organizations in the digital era. It briefly covers the following: Digital ReimaginationTM and its impact on life sciences across various touch points between interconnected systems Role of QA and Validation & Verification function in the digital era Assuring a steady state system in an life sciences organization Digital 5 forces and compliance within life sciences to assure faster time-to-market and personalized patient experience Click here to view the recorded webinar (Registration required).
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VideosTCS 6/30/2016 11:00:00 PM
Reimagine Your Assurance Function in the Digital Era http://www.tcs.com/resources/multimedia/Pages/Webcast-Reimagine-Assurance-Digital-Era.aspx In this webinar, Shankar Konda, BFS Practice Head, Assurance Services, TCS, shares insights on three pillars of Process, Technology and People which will facilitate Digital ReimaginationTM of Quality Assurance and Testing Functions of today’s organizations.
The Digital Reimagination™ era has had a dynamic impact on businesses, globally. While it has compelled some organizations to change the way they operate, it has also empowered some other organizations to taken a giant leap forward, thus beating competition. In such a scenario, Quality Assurance and Testing functions too need to keep pace with this new norm and reimagine themselves. This recorded webinar shares insights on three pillars of Process, Technology and People which will facilitate this Reimagination. Watch the recorded webinar to understand more on the following topics: Digital Five Forces and their impact on organizations Implications for QA & Testing Top challenges in the reimagination journey Reimagining QA & Testing function by aligning it with Process, Technology and People Best Practices Click here to watch the recorded version (registration required)
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VideosTCS 6/30/2016 11:00:00 PM
TCS BaNCS for Insurance simplifies Nedgroup Insurance operations http://www.tcs.com/resources/multimedia/Pages/TCS-BaNCS-Nedgroup-Insurance.aspx Nedic.m4vIndranil Bandyopadhyay, CTO Nedbank Insurance, shares his experience on how TCS BaNCS for Insurance transformed their business and enabled them to address customer needs in a better way.
Indranil says "In the past, we had disparate systems looking at our policy administration and claims. The systems didn't talk to each other that created issues in terms of serving clients. Since we have put TCS BaNCS, it is in one system. The whole holistic life cycle of the policy holder, especially around the claims experience has gone very well. Now, we can see the policy history, policy holdings, exclusions and inclusions that helps in servicing our clients in a much better way." He further explains, "One of the advantages of TCS BaNCS is its configurational ability that has translated well in terms of reaching to customers and reacting to their needs in much quicker way. We have launched a personal accident product within eight weeks, in the past we couldn't have done that. The scalability and configurability of the system has helped us in reacting to a need for market place."
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VideosTCS 6/5/2016 11:00:00 PM
Sreenivasa Chakravarti interview with ARC Advisory Group http://www.tcs.com/resources/multimedia/Pages/Sreenivasa-Chakravarti-Interview-ARC-Advisory-Group.aspx TCS-MFG-Arc-Interview.m4vIn this interview with ARC Advisory Group, Sreenivasa Chakravarti, Global Head of Manufacturing Innovation & Transformation shares his views on the latest innovations in the manufacturing domain.
This video talks about the forces shaping modern manufacturing, their implication on the modern value chain, the role of IT Service & Consulting firms in helping manufacturing firms embrace the change among other things.“I personally believe the automation industry focusses too much on small improvements, but does not make sufficient breakthrough innovations. And indeed here is a gap between the needs and the products offered.” -Sreenivasa Chakravarti, Global Head of Manufacturing Innovation & Transformation
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VideosTCS 5/31/2016 11:00:00 PM
Transformation to a Model Based Connected Enterprise http://www.tcs.com/engineering-services/related-insights/Pages/Model-based-connected-enterprise.aspx Plm-2016-Day-Two-Afternoon-ReguTransformation to a Model Based Connected Digital Enterprise is at the heart of realizing the potential for Industry 4.0 in areas such as customer experience, new product introduction, manufacturing & Supply Chain Management
Watch in this video, Regu Ayyaswamy, VP & Global Head, EIS – TCS, deliver the Keynote address on Transformation to a Model Based Connected Digital Enterprise at the Siemens PLM Connection 2016. He starts of by discussing the existence of digital technologies in silos in various industries for over two decades due to various limitations. But the ecosystems today is changing as we are working to bridge the digital divide. Digital transformation is taking place in manufacturing industries, will change the areas of customer experience, new product introduction, manufacturing & supply chain. He emphasizes on the need to reimagine products, processes & services with digital technologies. A model based connected enterprise enables information sharing right from marketing, product conception to manufacturing & supply chain to services & performance monitoring. Gathering & analyzing real time information, simulation with the Digital twin and finally creating a closed loop system across the entire product lifecycle forms the transformative force for the entire value chain. He then presents the case of a Japanese automotive OEM who digitally transformed the vehicle diagnostics and service history data into a real-time resource for making improvements in product design, manufacturing process & product planning. Connected digital enterprise is the path for transforming to leverage the advances in Big Data, Analytics & Cognitive learning in order to enhance the efficiency, customer response & innovation.
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VideosTCS 5/16/2016 11:00:00 PM
IDFC bank partners with TCS to set up the bank and go live http://www.tcs.com/resources/multimedia/Pages/IDFC-bank-partners-TCS-set-up-bank-go-live.aspx TCS-IDFC-TmlIn this video, Ravishankar Gopalan, Head, Product Development Group, IDFC Bank, describes how IDFC bank partnered with TCS to set up the bank and go live.
Customer IDFC Bank Ltd. is an Indian banking company with headquarters in Mumbai that forms part of IDFC, an integrated infrastructure finance company. The bank started operations on October 1, 2015, with 23 branches in Madhya Pradesh, Delhi, Mumbai, Hyderabad, Bengaluru, Pune, Chennai, Ahmedabad and Kolkata. Experience Results IDFC needed to go live and arrive in the market as a new player in a short period of time. When the bank were looking out for systems to implement systems for core banking and financial inclusion gateway or at business requirement documents and operating procedures, TCS was very responsive because of the expertise in banking and BPM practice. Experience Partnership TCS teams helped the customer with documenting the requirements, holding the SOP’s & thus supported the business and all the stake holders. Experience Leadership IDFC has experienced certainty with TCS in terms of developing the documentation, ensuring that the operating procedures were written, meticulous follow ups, the feedback and the knowledge base that they brought. A quote “One can safely say that TCS does understand the business of banking” -Ravishankar Gopalan, Head, Product Development Group, IDFC Bank.
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VideosTCS 5/2/2016 11:00:00 PM
Webcast: Automation – Anywhere and Everywhere http://www.tcs.com/resources/multimedia/Pages/Webcast-Automation-Anywhere-Everywhere.aspx In this recorded webinar, Kumaresan N, Head - Test Automation CoE, Assurance Services, TCS, talks about how organizations can effectively leverage the test automation lever to assure accelerated speed-to-market, as well as optimize costs.
Businesses need to meet aggressive deadlines to launch products faster and exceed customer expectations.  However, in today’s digital era they but also need to assure them comprehensively, failing to do so might negatively impact their brand. Adoption of automation in testing helps them attain business agility and market leadership, along with the assurance of delivering superior customer experience, first-time-right. Watch this recorded webinar that covers the following topics: Automation across technologies with different touch points in a composite application landscape Automation across different testing stages right from unit testing to UAT with scope of various automation test tools at each stage Automation across the complete testing life-cycle to ensure end-to-end automation Test Automation possibilities in an Agile-DevOps ecosystem to ensure accelerated speed-to-market and superior customer experience Click here to watch the recorded version (registration required).
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VideosTCS 4/30/2016 11:00:00 PM
TCS helps Brookfield GRS improve its customer experience leveraging Digital technologies http://www.tcs.com/resources/multimedia/Pages/Brookfield-GRS-improves-customer-experience-digital-technologies.aspx Brookfield GRSAlnoor Jiwani, Chief Information Officer, Brookfield Global Relocation Services, describes how TCS has helped Brookfield GRS improve its client satisfaction by simplifying their processes and executing the Digital strategy.
"TCS brings thought leadership and ideas to the table in a very collaborated way. They help us challenge ourselves in order for us to deliver better results.”                                                                               – Alnoor Jiwani, Chief Information Officer, Brookfield GRS Brookfield GRS is a part of Brookfield Asset Management. Brookfield Asset Management is a global company with approximately $225 billion in assets under management. It has over a 100-year history of owning and operating assets with a focus on property, renewable energy, infrastructure and private equity. When its clients are relocating their employees from one part of the world to the other or within a country,Brookfield GRS helps them make sure that the relocation experience, whether it's a temporary assignment or a full-time assignment, is a positive, effective relocation. Experience Results Alnoor discusses how TCS cooperated with Brookfield GRS to simplify their processes, add a level of governance and as a result, helped to improve their client satisfaction from about 78% to 99% plus. Experience Partnership He also talks about TCS’ values and foundational principles which are the same as Brookfield GRS. Alnoor mentions, “From my perspective, TCS has become a part and parcel of the IT team at Brookfield GRS.  We view them as an extension of our team.  They think like us; they act like us.” Experience Leadership Alnoor describes how TCS has helped Brookfield GRS execute its Digital strategy. He adds, “We're right now in the middle of a very important initiative that helps us to reimagine the way we do work with our clients and customers, and executing pieces of that strategy is a key area of partnership between us and TCS.”
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VideosTCS 3/31/2016 11:00:00 PM
Aegon UK digitally reimagines their corporate pension scheme governance by launching Smart Governance http://www.tcs.com/resources/multimedia/Pages/Aegon-UK-smart-governance.aspx TCS-Aegon.m4v
In this video, Iain MacKenzie – IT & Change Director and Alasdair Rhind – Head of Analytics, Aegon UK highlight their partnership with TCS and benefits observed by the company with the successful rollout of their digital pension platform ‘Smart Governance’.
"What we find working with TCS, although they clearly are a very large organisation the local teams are empowered to make decisions and that’s critical to us in order to meet very tight timescales so the flexibility and the local autonomy that exists to make decisions quickly on behalf of our customer is absolutely key."                                                                                          - Iain MacKenzie, IT and Change Director, Aegon UK Aegon is an international provider of life insurance, pensions and asset management. With approximately £542 billion assets under management, Aegon has businesses in over 25 countries around the world and around two million customers in the UK alone. Speakers: Iain MacKenzie - IT and Change Director, Aegon UK Alasdair Rhind - Head of Analytics, Aegon UK Experience Results The Smart Governance platform provided Aegon with a USP in the market. Pensions reform is the next big thing for insurers as it is gaining more and more importance among employers. Alasdair says, Aegon is really pleased with its partnership with TCS as it provided them with an edge over competition.  Experience Partnership According to Iain, TCS’ deep understanding of UK’s legislation, government, and the Insurance market as a whole led to a greater level of partnership between the two organizations. Adding on to this, he says, “TCS as a critical partner are absolutely embedded in our ability to service our customers, respond to legislative changes and also to develop our propositions, the relationship between the two organisations is both long standing and very deep.” Alasdair adds “Well partner's an excellent word 'cause really it was a partnership between ourselves and the TCS team and to be honest with you it did not feel like it was two teams. It was very much like one team.” Experience Leadership Aegon wanted to enable its customers with digital capabilities. According to Alasdair, TCS’ analytics expertise helped them deliver digital solutions. Iain adds, TCS’ depth of understanding of Aegon’s business and their critical processes led them automate their back processes and provide a digital window to their customers. He says, “As an organisation we believe we need to offer our customers increased digital convenience we need evolve our organisation such that we have a mindset of digital first whether that’s automating our back office processes or providing a digital window for our customers to come into the organisation.”
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VideosTCS 3/31/2016 11:00:00 PM
Archived Webcast of Aarthi Subramanian and S Janardhan's session: TCS Analyst Day 2016 http://www.tcs.com/resources/multimedia/Pages/Reimagining-Talent-Development-Aarthi-Subramanian-S-Janardhan-TCS-analyst-day-2016.aspx Reimagining-Talent-Development-Aarthi-Subramanian-And-S-JanardhanTCS' Executive Leadership team spoke about TCS' strategy, investments and business, at TCS Analyst Day on Thursday, March 17, 2016.
Watch Aarthi Subramanian and S Janardhan's session on 'Reimagining Talent Development'
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VideosTCS 3/16/2016 11:00:00 PM
TCS IoT Platform and the Internet of Things ecosystem is making all things smart. http://www.tcs.com/research/Pages/TCS-IoT-Platform-Internet-of-Things-ecosystem-smart.aspx TCS IoT Find out how the versatile TCS IoT Platform and the Internet of Things ecosystem is making all things smart.
This video walks you through TCS IoT Platform, showing its capabilities, functionalities and benefits. It gives an overview of the complexity of IoT and how TCS IoT offerings simplify, and accelerate the development and deployment of IoT applications Get a glimpse of some of the TCS pre-built, accelerated apps for industries and how it has helped in transforming business .
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VideosTCS 3/15/2016 11:00:00 PM
TCS helps NOS Lusomundo Audiovisuais in automating their rights management processes http://www.tcs.com/resources/multimedia/Pages/NOS-Audiovisuais-Automate-Rights-Management.aspx NOSIn this video, Pedro Mota Carmo, CEO and Duarte Bruschy, Head of Contracts and Rights Management , NOS Lusomundo Audiovisuais, discuss how TCS helped them in standardizing the royalty calculation process with the help of TCS Enterprise Rights Management Solution (TERMS)
NOS Lusomundo Audiovisuais is a leading media entertainment group in Portugal. They do business in theatrical and rights distribution. All the leading studios in the world, from Hollywood are their partners, including theatrical to basic TV . Experience Results Duarte admits that TCS helped them to improve the efficiency of their business processes, mainly because of standardization of the information they had and the automation of the royalty calculation. There were over 8,000 contracts and 30,000 titles that were migrated and are still being used.  The company wanted to standardize information of those contracts and titles, so that they can be usefully and more easily be seen by the company or the people working in the company. With automation of the royalty process, now it is possible to handle over 2,000 statements a month. He further mentions how this application is connected to their enterprise corporate security system and they can have a definition of different roles and functions to allow different levels of access to the application and scalability because TERMS can be scalable to future needs that they may have with the development of the business and of the industry. Experience Partnership Duarte says that NOS Lusomundo Audiovisuais are pleased to work with TCS as a partner and as a trusted advisor. TCS has always showed very good collaboration to satisfy their business needs.  Experience Leadership According to Pedro, leadership is a sign of commitment, experience and endurance in all processes. He explains how TCS worked with them in a very cooperative way. He says that in the broadcasting industry, the client often needs to deal with very challenging factors. Now, with TCS’ partnership they are confident of delivering  the best solutions in the area of audio visuals to the market. 
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VideosTCS 2/29/2016 11:00:00 PM
TCS - Bang & Olufsen complete 10 years of successful partnership http://www.tcs.com/engineering-services/client-successes/Pages/TCS-bang-olufsen-10-years-partnership.aspx TCS BangTCS and Bang & Olufsen recently commemorated 10 years of successful partnership in developing premium products. Jelle Rieske, a Senior Director of R&D at Bang & Olufsen shares his experience of working with TCS over the past 10 years.
“The communication with TCS has always been open and transparent and this has created a lot of trust in the relationship. I can tell you it has been a pleasure to work with TCS.”                                                                - Jelle Rieske. Senior Director, R&D, Bang & Olufsen Experience Results Jelle speaks about how TCS has helped them in launching very premium audio products. TCS carried out a major part of the Software development and added specific features such as the CD ripper which are very much in demand in the market. He said TCS as a software partner has been very crucial in all the projects delivering the right quality and being on time. He said, "The team has delivered very good on this and we are very happy and satisfied with the results." Experience Partnership Jelle explains that TCS has always helped in bringing the right competencies in the projects when needed. TCS has been contributing to their flagship audio products taking up full responsibility from specifications, implementation, up till testing of the product. Experience Leadership Jelle says TCS has been proactive in thinking about new product ideas, coming up with project proposals and also making proof of concepts to help us to convince on new ideas. Jelle states “Whatever B&O does is 1st of a kind. We create unique products and TCS is helping us to do that.” 
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VideosTCS 2/29/2016 11:00:00 PM
TCS Research Videos http://www.tcs.com/research/Pages/TCS-Research-Videos.aspx Here is a collection of Video clippings from TCS Research and Innovation labs
  Case Study iCity video Gain insights into how we, at TCS address problems like strained city infrastructure, depletion of natural resources and increasing energy consumption with our IoT offerings. Visa collab Our innovative, thoroughly researched solutions help exciting new ideas in payments fledge into commercial reality. In this video watch Visa Europe Collab describe how TCS and other partners helped in designing a contactless payment system for charity. Research Career | Research Scholar Program Research Career at TCS Take a sneak peek into the world of TCS Research, as we explore a wide range of subjects related to software, systems and applications with our focus pivoting around the emerging technologies in a rapidly changing landscape.   Research Scholar Program We at TCS, address the need for research talent through our Research scholar program specially designed to improve the research talent base in the country.  Watch the video to know more about the program.  TCS Research Scholar Program – Scholars' Testimonial  In this video we bring you the experiences of scholars from premier educational institutes across India. Researchers' Experience Journey of discovery - part I Witness the journey of an idea from its research stage to the point of reality. Listen to our senior researchers speak of their experiences. Journey of discovery - part II Welcome to the sequel, Journey of discovery - part II.  Journey into the world of TCS Research to discover more.   Internet of Things TCS IoT Platform and the Internet of Things ecosystem is making all things smart Find out how the versatile TCS IoT Platform and the Internet of Things ecosystem is making all things smart TCS IoT powered connected products showcased in NDTV Channel In the NDTV program Gadget Guru, watch the smart window blind that is remotely upgradable, serviceable, interoperable and intelligently controlled, based on the weather conditions. Innovation Forum TCS Innovation Forum 2010 | Enriching Customer Experience Explore user experience from various perspectives in this discussion, an excerpt from TCS Innovation Forum 2010, an annual premier event that serves as our platform to collaborate and innovate with technology researchers and peers across industries.  Insights from TCS UK Innovation Forum 2010 | Theme: cloud computing Watch market leaders, cloud service providers and TCS’ customers share their experiences and perspectives related to cloud services in this video, an excerpt from TCS Innovation Forum 2010. Insights from TCS UK Innovation Forum 2010 | Theme: infrastructure simplification With forever evolving IT plants and its unprecedented impact on the infrastructure complexity set as the background, watch this video as we bring together network solution providers, CIOs in the industry and experts from TCS who share their perspectives on the problem of complexity with some solutions. TCS Innovation Forum - UK TCS Innovation Forum, an annual invitation-only event, was held on the May 28, 2015, at London on the theme “Disrupt or be Disrupted: the Imperative of Innovation”. Watch the video for a bird’s eye view of the event. Innovation forum, 2015 - Silicon valley TCS Innovation Forum, 2015 - Silicon Valley  was held in Double Tree by Hilton Hotel San Jose, California between November 5-6, 2015. It showcased some of the latest trends in enterprise technology. Watch the video which gives key highlights of the event Innovation forum, 2016- New York City  TCS Innovation Forum, 2016  was held on May 2, 2016 at Hotel Conrad, New York City.  The theme of the event was 'Innovation leadership in a hyer connected world' Leadership VideosCTO K. Ananth Krishnan   Business Executives Talk Cyber CTO K Ananth Krishnan was a panelist at Cyber week held on June 21, 2016 at the Smolarz Auditorium at Tel Aviv University. The panel discussed some significant issues related to cyber security. Digital Impact Square Workshop CTO K. Ananth Krishnan spoke at the Digital Impact Square workshop held in January 2016. TCS and MIT Media Lab hosted the workshop to ‘Innovate for Billions’. TCS CTO Interview with Sky News Channel, Australia In this interview with Sky News Channel Australia, K Ananth Krishnan, VP and Chief Technology Officer, TCS, discusses the technology trends in Australian businesses and shares his perspectives on innovation, technology and the growth of TCS in Australia and across the world. Fire side Chat with CTO K Ananth Krishnan CTO K. Ananth Krishnan gave a fire side interview at Slush, Finland.  Watch the interview   The scoop: Future of sourcing Listen to our CTO, K Ananth Krishnan demystify Cloud Computing in this podcast which is a part of the Scoop, a technical panel discussion, of MISAustralia Financial Review, a magazine that targets CIOs and technology leaders. Others Digital is Default A significant force shaping the ‘New Global Context’ is the emergence of ‘Digital’ technologies. Going digital is no longer an option, it is the default. Watch the video which provides a glimpse of TCS’ offerings to assist companies in preparing themselves for the next evolution of disruptive digital technology – beyond the likes of social, mobile, big data, and cloud today. Enterprise information fusion and next gen analytics In this TCS R&D Video cast we showcase the research idea of one of our principal researchers, fusion of internal and external data, leveraging big data platforms. Watch to know more about this flexible next gen big data tool. ShineSHENIORS SHINESeniors  a project is a research collaboration between SMU- TCS iCity Lab working on how technology can help seniors age and live independantly.       
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VideosTCS 2/10/2016 11:00:00 PM
TCS Innovation Forum, 2015 – Silicon Valley – Key Highlights http://www.tcs.com/research/Pages/TCS-IF-2015-Silicon-Valley-Highlights.aspx TCS Innovation Forum Silicon ValleyTCS Innovation Forum, 2015 - Silicon Valley  was held in Double Tree by Hilton Hotel San Jose, California
between November 5-6, 2015. It showcased some of the latest trends in enterprise technology. Watch the video which gives key highlights of the event
TCS Innovation Forum, 2015 - Silicon Valley is an annual, invite-only event showcasing the latest trends in enterprise technology, which brings together related start-ups, VCs, academics from leading universities, and senior technology & business executives. Over 150 customers and analysts participated in the event.  Some Key highlights: Presentations by Start ups on Emerging technologies Key note by TCS CTO, K Ananth Krishnan on Digital Disruption Workshop with Dr. Peter Weill, MIT, CISR Shark Tank style pitches Break out sessions on Technology, Panel Discussions and Brainstorming Impressions from Analysts and Startups Watch the Video.  
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VideosTCS 1/6/2016 11:00:00 PM
TCS helps Hitachi group companies achieve its business objectives through cutting edge solutions http://www.tcs.com/resources/multimedia/Pages/Hitachi-achieves-business-objectives-value-customer-engagement.aspx TCS HitachiRyuichi Otsuki, Vice President and Executive Officer, Hitachi Ltd., describes how his organization’s relationship with TCS has evolved over the years and the role TCS has played in helping Hitachi grow its business.
“As a committed partner, TCS has certainly walked the talk in all aspects of the relationship and partnership, including our Alliance and Joint Solution areas.”                                                                     - Ryuichi Otsuki, Vice President and Executive Officer, Hitachi Ltd. Hitachi, Ltd. is a Japanese multinational conglomerate company headquartered in Chiyoda, Tokyo, Japan. It is a highly diversified company that operates in eleven business segments: Information & Telecommunication Systems, Social Infrastructure, High Functional Materials & Components, Financial Services, Power Systems, Electronic Systems & Equipment, Automotive Systems, Railway & Urban Systems, Digital Media & Consumer Products, Construction Machinery and Other Components & Systems. Experience Results Ryuichi discusses how TCS cooperated with Hitachi to set up a global F&A BPS shared services center that enabled Hitachi to bring in efficiency, standardization of process and heavy automation by using IT tools. Experience Partnership He talks about TCS’ collaborative style of working and team oriented approach. Ryuichi mentions, “TCS has worked collaboratively with Hitachi to develop innovative prototype solutions that address business problems of the customers in domains such as Utilities, Finance, Telecommunications, Healthcare, and so on.” Experience Leadership Ryuichi highlights how TCS has not just made a positive impact to Hitachi’s profits but has also helped significantly to improve their top line.
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VideosTCS 12/31/2015 11:00:00 PM
Espirito Santo Securities increases trading efficiency through TCS BaNCS http://www.tcs.com/resources/multimedia/Pages/Espirito-Santo-Securities-trading-efficiency-TCS-BaNCS.aspx TCS ESSVinod Punjabi, COO, Espirito Santo Securities India, talks about their partnership with TCS BaNCS and how TCS BaNCS for Securities Trading helped in increasing trading efficiency and reducing cost.
Vinod Punjabi said, "There were initial challenges in designing a solution to the specifications of Espirito's requirement, TCS BaNCS team quickly addressed the same which helped to smoothen the testing and implementation process..” He further added, “Implementation of the TCS BaNCS solution improved order execution capabilities allowing it to execute orders with multiple instructions in an efficient and accurate manner. The solution helped in identifying and executing market opportunities for clients with high speed and accuracy, which would not have been possible in a manual environment.” Related case study: ESS India witnesses increase in trading efficiency and reduction in latency through TCS BaNCS
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VideosTCS 11/16/2015 11:00:00 PM
Standard Chartered Bank starts custody operations in APAC, Middle East and South Africa through a single custody platform from TCS BaNCS http://www.tcs.com/resources/multimedia/Pages/Standard-Chartered-Bank-custody-operations-TCS-BaNCS.aspx TCS-Standard-Chartered-Bank-AlanAlan Noughton, Head, Securities Services & Corporate Agency, Transaction Banking, Standard Chartered Bank, talks about implementation of custody operations in APAC, Middle East and South Africa through TCS BaNCS.
Alan said, "When we looked at our opportunities to revamp our custody and corporate actions system four year ago, we were in 17 markets. Since we started, the number of markets that we service has increased from 17 to 40.” He added, ”With any big multi-market project, there will always an assured challenges. The speed which TCS got on to the problems, dealt with them and managed them through the conclusion has been impressive.”
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VideosTCS 10/31/2015 11:00:00 PM
TCS helps Proximus achieve converged IT journey and improve IT systems availability. http://www.tcs.com/resources/multimedia/Pages/Proximus-improved-IT-customer-satisfaction.aspx TCS Proximus BelgacomIn this video, Ivo Cools, CIO Proximus (a leading communication service provider in Belgium) explains how TCS has helped Proximus with improvement in major business processes such as provisioning, reduction in number of billing complaints, improvement in availability and resilience of IT systems, and improvement in customer satisfaction for front-end applications.
Proximus, a leading communication service provider in Belgium, is active in a fixed and mobile communications, voice, data, internet and entertainment approach its customers in a convergent way providing same experience everywhere. Experience Results Ivo Cools, CIO, Proximus said, “We improved last year in major business processes. We improved together, availability and resilience, of our IT systems which is very important for our business and above all, we increased the satisfaction for front end applications to internal users.”  -   Experience Partnership  Ivo explained, “A couple of years ago, we had a major problem with one of our Siebel front end systems. We asked TCS to prepare before the contract ended to takeover this major important application up to the satisfaction of our internal users. TCS succeeded in putting this project back into the track and delivered with quality.”  Experience Leadership  He further added, “TCS, as a major global player with industry wide knowledge, is asked more regularly for advice in order to help with the strategic choices such as applications, tools and approaches. TCS played the major role in this converged IT journey for the last 16 years. We selected TCS on their industry knowledge, their growth mindset and ambition for quality.”
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VideosTCS 10/31/2015 11:00:00 PM
Axis Securities Ltd witnesses 100% rise in number of transactions with digital trading platform from TCS BaNCS http://www.tcs.com/resources/multimedia/Pages/Axis-Securities-digital-trading-TCS-BaNCS.aspx Axis DirectIn this video, Arun Thukral, Managing Director and CEO, Axis Securities Ltd, talks about the benefits gained by implementing the digital trading platform from TCS BaNCS. 
TCS BaNCS deployed HTML 5.0 trading solution, which is a platform agnostic and Axis Securities is one of the first in the industry to implement such a solution in India. The solution has enabled Axis Securities to provide a uniform, personalized and functionality rich digital platform to their retail investors at minimal cost. Arun Thukral said "The mobile trading solution is helping us serve our clients better in terms of speed, performance and an intuitive interface. We have already witnessed a growth of more than 100% in terms of turnover through the mobile app from TCS BaNCS Securities Trading.”  Related Press Release: Axis Bank goes live on India’s first ever Enterprise Payment Hub
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VideosTCS 10/31/2015 11:00:00 PM
Innovation & Workplace Reimagination http://www.tcs.com/digital-enterprise/related-insights/Pages/DE-Innovation-Workplace-Reimagination.aspx DE-Innovation-Workplace-Reimagination
In this video, Ashok Krish, Head, Social Media & Workplace Reimagination Practice, TCS Digital Enterprise talks about how to bring Innovation into products and services and reimagine digital models and business processes in this digital era.
Digital Transformation is one of the hot topics that will impact vendors and end-user organizations deeply thorough 2015 and beyond. Business leaders are looking to break down, quantify, and bring clarity to what Digital Transformation tangibly means and what areas of focus and steps should they address in their business strategies. “Innovation can be across anything from just your product & services, channel experience, customer experience, business processes themselves or complete new business model.” -Ashok Krish, TCS Digital Enterprise In his interview at the IDC's Pan-European Digital Summit 2015, Ashok Krish talks about the importance of creating an eco-system of partners in order to create a compelling product. This culture is currently missing in today’s organizations. Ashok states “There is a need of people who are not focused on today's business and okay to cannibalize today's business in order to have transformational innovation. Disruptive innovations don’t even come from the same industry, so it’s important for organization to keep one eye out for open innovation, Ideas from customers, other industries, academia and start-ups” Ashok Krish talks about why Digital transformation is not a project but a process and why it’s crucial to first transform the lives of employees in the entire process. He states, “If you want to digitally innovate your business models, channel experience, customer experience, you can’t do it without transforming the lives of your employees. They have to change from their traditional roles into multiple roles where everyone has a role to play in the digital future of the organization. Innovation needs to be crowdsourced amongst the employees.”
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VideosTCS 10/4/2015 11:00:00 PM
Disrupt or be Disrupted: The Imperative of Innovation http://www.tcs.com/about/research/Pages/Disruptive-Innovations-Innovation-Forum-UK.aspx TCS-Innovation-Forum-2015TCS Innovation Forum, an annual invitation-only event, held on the May 28, 2015, at London, brought together more than 120 decision makers from across the U.K. business community to discuss digital innovation with TCS and industry peers. Watch the video for a bird’s eye view of the Innovation Forum, UK, 2015
Featuring keynotes from TCS CTO, K Ananth Krishnan, Shankar Narayanan, Country Head, TCS UK & I, and Hamish Taylor, inspirational speaker/broadcaster, TCS Innovation Forum, UK, called upon its participants to deliberate upon the imperatives of innovation. It also featured industry and digitized society workshops, the TCS COIN™ partner challenge, interactive sessions, panel discussions, an innovation showcase, networking drinks, and more. This event, apart from demonstrating TCS' capabilities, served as an indicator of TCS' wider credibility in the U.K. business community, given the strength of participation. With over 57 speakers, 240 delegates, 10 technology demonstrations, 7 industry tracks, the Innovation forum, UK, was a strong technology lead conference.
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VideosTCS 9/30/2015 11:00:00 PM
TCS helps Posten consolidate entire IT infrastructure http://www.tcs.com/travel-transportation-hospitality/client-successes/Pages/Posten-Norge-Consolidates-IT-Infrastructure.aspx TCS-Norway-Post-Testimonial-2015In this video, Sven Langerak, Deputy CIO, Corporate IT, Posten Norge (or Norway Post) describes how TCS took leadership of initiatives to deliver results – with certainty. Posten’s experience of working with TCS is best described in his closing words – “TCS actually came up on our radar when we saw that over many years, they'd been the number 1 in customer satisfaction in the Nordic region. And I must also say that our experience so far with TCS is that we believe they actually earn that...
Posten Norge is a major Norwegian mail and logistics group, and among the largest in the Nordic region. Due to several acquisitions over time, the company was faced with the challenge of managing multiple, disparate IT infrastructures. To realize their goal of becoming an integrated, industrialised company, Posten created the One-IT transformation program to consolidate their diverse IT infrastructures into a single setup. TCS was one of the selected partners, and given with the additional responsibility of managing the entire program. Experience Results A crucial component to ensuring the success of the program was the creation of a consolidated master plan involving the other vendors – a TCS responsibility. To achieve this, TCS had to overcome the challenge of each vendor having a different planning approach. The creation of a common plan laid the foundation for the success of the project. Another major initiative where Posten partnered with TCS was the Digital Rutebok (route book) project, a mobility solution designed to optimize mail staff productivity with real-time route updates and the ability to immediately report back specific address changes. Experience Partnership A large program such as One-IT is bound to be complex and susceptible to constant change. One aspect that Sven says impressed him was TCS ability to consistently accept and adapt to change, which helped Posten realize even greater benefits. TCS was also able to demonstrate a capacity for long-term thinking, and foster very good dialogues with Posten’s top management. Experience Leadership During the course of this partnership, there were several instances where TCS took leadership to deliver results. Sven cites an example where Posten were facing major challenges with a project for handled devices, and TCS stepped and successfully finalized the project for them. He also talks about how TCS provided valuable knowledge in the area of mobility. He ends by talking about how there were very few, if any, ‘surprises’ during the course of the partnership – proof that TCS does, indeed, “deliver with certainty”.  1 Ref: 2015 Nordic IT Outsourcing Study by Whiteland Research in collaboration with PA Consulting Group Learn more about TCS` offerings and solutions for the postal industry. 
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VideosTCS 9/30/2015 11:00:00 PM
TCS helps the University of Alberta simplify their systems and reimagine services for delivering education http://www.tcs.com/resources/multimedia/Pages/TCS-University-of-Alberta-simplify-systems-reimagine-services-delivering-education.aspx UofA-070615-HiresIn this video, Phyllis Clark, Vice President of Finance and Administration and David Dittaro, Director of Enterprise Applications with Information Services and Technology at University of Alberta highlight their partnership with TCS over the years by elaborating on how they’ve worked with a strategic service provider to explore new opportunities for service simplification, and also to continue their strive to be on the leading edge of innovation.
The University of Alberta (U of A) is a Top 5 Canadian University and one of the Top 100 in the world, home to more than 170 graduate programs, 200 undergraduate programs and 40,000 students. Experience Results: By partnering with TCS, U of A saw three major areas of results: Efficiencies with their systems, optimized business processes and digitization of their operations. Experience Partnership: Listen as David Dittaro discusses how TCS has brought a lot of life to U of A whether through work projects, production tickets or socially around holidays and other milestones. Experience Leadership: “We at the University of Alberta pride ourselves on being on the leading edge of innovation.  TCS has helped us recognize how digitization feeds into what we need to do that. They've reimagined some of the processes that we offer, some of the services that we deliver.” – Phyllis Clark, Vice President of Finance and Administration at University of Alberta
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VideosTCS 9/30/2015 11:00:00 PM
TCS helps Thomson Reuters in their IT Transformation journey http://www.tcs.com/resources/multimedia/Pages/Thomson-Reuters-IT-Transformation-Journey.aspx TCS-Thomson-Reuters-Testimonial 2015
In this video, Christine Ashton, Senior VP for Technology, Thomson Reuters, describes how her organization’s relationship with TCS has evolved over the years and how TCS has helped them in completely transforming their business systems and run their business in a planned manner with continuous improvements
Thomson Reuters is a leading source of intelligent information for the world’s businesses and professionals, delivering critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets. Experience Results TCS helped in simplifying Thomson Reuters’ business systems along with creating better strategies. “Putting our customers at the center of everything we do is what we're about. So partnering with TCS the way we've described has meant that my staff have much more time to really think through the design of programs and projects that really deliver benefits directly to our customers,” says Christine. Christine classifies the business results into three categories: Simplification: TCS helped Thomson Reuters in simplifying business systems which has helped in gaining better understanding over the business expenses. Sophistication: Thomson Reuters have become more sophisticated in terms of planning and implementing business strategies. Better recruitment: TCS enabled Thomson Reuters to recruit and change internal processes that helped them in thinking better before taking any business decisions. Experience Partnership Thomson Reuters was looking for a strategic partner who can come up with thoughts and ideas in terms of how business can be run better, more efficiently and take work out of the system and still achieve the same business outcomes. Experience Leadership Christine confirms that with TCS' leadership, Thomson Reuters have been able to deliver their services consistently day in, day out and they’ve delivered those services better and quicker. Learn more about TCS solutions and services for the Information Services industry 
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VideosTCS 9/30/2015 11:00:00 PM
TCS enables ASML to have robust operations and build innovative IT solutions for the future http://www.tcs.com/resources/multimedia/Pages/TCS-ASML-Robust-Operations.aspx ASML In this video, Louis Luijten, CIO and SVP, ASML(the world’s largest manufacturer of semi-conductor machines), talks about ASML’s long term partnership with Tata Consultancy Services (TCS) which has enabled the organization to have robust operations, as well as focus on strategic and forward looking initiatives which will help double their growth over the next few years.
“TCS absolutely delivers certainty that I will have robust and reliable operations, that I have continuous improvements and that I have a partner for the really difficult and innovative stuff." Louis Luijten, CIO and SVP, ASML ASML, a Dutch company, invents and develops advanced technology for high-tech lithography, metrology and software solutions and currently the largest supplier in the world of photolithography systems for the semiconductor industry. Excerpts: Experience Results Structural improvements on over 150 applications have led to reduction in business disruptions by over 70% . This coupled with a strong focus on innovation such as development of mobile applications for field engineers has led to significant increase in productivity. Experience Partnership TCS and ASML share the same goals and objectives so that both benefit from each other which is the mark of a true partnership. TCS has brought motivated and capable resources to ASML and understands that importance of reacting in time to critical problems. Experience Leadership TCS helped ASML build business accelerating improvement plans and also extending support in innovations around PLM and Digital.
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VideosTCS 9/30/2015 11:00:00 PM
Standard Chartered Bank rolls out custody operations in 40 markets through a single custody platform from TCS BaNCS http://www.tcs.com/resources/multimedia/Pages/Standard-Chartered-Bank-Custody-TCS-BaNCS.aspx TCS-Standard-Chartered-Bank-PeterPeter Okane, Product Development Head, Transaction Banking, Standard Chartered Bank, talks about long term partnership with TCS BaNCS and roll out of custody operation in 40 markets on a single custody platform from TCS BaNCS.
Peter says, "The commitment that was shown from TCS BaNCS to address the challenges, to address the changes that we need to make in the core system to take on the custody business, is where I saw the leadership.”
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VideosTCS 9/30/2015 11:00:00 PM
Avis Budget Group partners with TCS for its Quality Assurance Program http://www.tcs.com/resources/multimedia/Pages/Avis-partners-TCS-QA-program.aspx AvisIn this video, Gary Donelly, Director of Application Development, Avis Budget Group talks about how TCS’ testing expertise and holistic quality assurance approach and thought leadership helped them achieve better business results and increased customer satisfaction.    
Avis Budget Group (ABG) are one of the biggest car rental companies in the world and have two of the largest brands: Avis and Budget. Avis Budget group’s relationship with TCS started in December 2012 when they were looking for a partner who had the ability to demonstrate testing expertise and forward thinking particularly around e-commerce testing and the ability to help them automate their testing process. TCS was chosen as a partner of choice because of their depth of domain knowledge both in the applications that ABG uses and also the experience they have in the travel industry. Experience Results Gary highlights that, with TCS’ help in building a solution to check out the rental cars on a tablet, ABG was able to improve the speed to train new staff and reduce the queuing times for their customers, which had a direct impact on their customer satisfaction. He also talks about another area in which TCS contributed immensely, which was in the testing of the wizard one source project which involved simplifying a complex legacy mainframe application. TCS ran 10,000 regression tests not once but twice, which ensured all the applications ran with minimal issues on the go-live date. Experience Partnership Gary notes that TCS has always been a valued partner of ABG for the past 3 years and that they have shown a very high level of integrity through the dedication and commitment of the employees. He goes on to say TCS has been a trusted partner for ABG and would recommend to other clients and customers as well. Experience Leadership One of the big advantages of TCS' innovation, Gary observes, has been the ability to take previously long manual processes in the testing domain and simplifying them  through their industry knowledge, their innovation and their tools and techniques - a testament to this, is reduction of a 36 hour long regression test to just one hour. “TCS can be relied upon to deliver certainty – if you need an outcome they will work hard to ensure they achieve that outcome – whether that be time, quality, commitments, they get there with you”, concludes Gary. 
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VideosTCS 9/30/2015 11:00:00 PM
Tata Sky partners with TCS for end to end IT operations http://www.tcs.com/resources/multimedia/Pages/Tata-Sky-partners-TCS-end-to-end-IT-operations.aspx TCS-Tata-Sky-TestimonialIn this video, N Ravishanker, CIO, Tata Sky Limited describes how TCS supported Tata Sky in the areas of billing, ERP, customer care, internal IT and customer facing applications.
Tata Sky Ltd. is a joint venture between Tata Sons and 21st Century Fox. Tata Sky endeavors to offer Indian viewers a world-class television viewing experience through its satellite television service. Experience Results TCS supported Tata Sky to have an omni-channel presence for end consumers. TCS also deployed partner relationship management (PRM) which has two components: PRM sales and PRM service. Electronic Voucher Distribution (EVD) is an application which is a lifeline for the customer. Experience Partnership TCS has the ability to manage scale, agility and the competency to solve complex issues. TCS is always ready to understand the problem and provide solution which helped Tata Sky to become successful in the market place. Experience Leadership TCS has provided end to end solution to Tata Sky that include ERP, internal IT and customer facing applications. A Quote “Tata sky has experienced certainty with TCS. I would say this in affirmative.” - N Ravishanker, CIO, Tata Sky Limited.
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VideosTCS 9/30/2015 11:00:00 PM
Reimagination of Design to Manufacturing http://www.tcs.com/resources/multimedia/Pages/Reimagination-Design-Manufacturing.aspx TCS-D2M.m4vIndustry 4.0 is all about an integrated value chain that helps improve product development efficiency, enhance process flexibility, and reduce costs.
Realizing an integrated value chain requires the reimagination of the entire design to manufacturing process. It calls for establishing an integrated design environment and virtualization of manufacturing. This video depicts an integrated design environment that can help manufacturers reduce the design cycle time, while virtualization of manufacturing enables operational excellence. The digital information obtained from simulation tools and virtualized environments, when shared with suppliers, helps to significantly improve the effectiveness of the global supply chain. The integrated value chain enables mass customization, supports an expanding global supply chain, and infuses agility into the value stream. TCS helps you reimagine the design to manufacturing cycle resulting in improved product development, better operational efficiencies, and reduced costs, while meeting customer requirements.
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VideosTCS 9/27/2015 11:00:00 PM
TCS at ISG Imagine Your Future Workshop: Oil & Gas, Houston, Texas http://www.tcs.com/resources/multimedia/Pages/isg-tcs-enterprise-asset-management.aspx ISG-Vin-Katesch
At the ISG Imagine Your Future Workshop: Oil & Gas, held at Houston, Texas on June 24, 2015, Venkatesh Patil, Global Head, Engineering Services for Energy, Resources, and Utilities, TCS, spoke about Enterprise Asset Management. Venkatesh discussed how disruptive technologies are enabling real-time condition monitoring and predictive modeling to preempt failure of critical equipment, thus giving a new paradigm to the world of connected assets.
The recent downward trend in oil prices has put significant pressure on oil and gas enterprises, while they face stiff targets on the return on capital employed (ROCE). Further, deep sea explorations in high-pressure, high-temperature conditions present greater demands on the integrity and reliability of equipment. Since most exploration assets operate beyond their original design, enterprises have to bring operational safety to the top of their priority lists, creating a zero tolerance policy for accidents or incidents. When oil wells, rig platforms, and refineries fail, product availability suffers. Hence, asset maintenance strategies play an important role in improving reliability and utilization. Disruptive technologies like predictive data analytics, machine-to-machine interactions, communication technologies, next generation sensors, control systems, and intelligent assets are enabling new ways to effectively operate facilities and ensure equipment reliability. We are entering a new paradigm of connected assets that can leverage real-time condition monitoring and predictive modeling to preempt failure and mitigate risks. New technologies like multi-variant models, integrated audio and video feeds, and streamed information from sensors (like temperature and pressure) help predict and avert failures. For TCS, reliability of assets is not limited to the operations and maintenance (O&M) phase; it starts at the concept design stage. We apply scientific solutions and mathematical models that involve cause-effect analyses of various parameters, life-data analysis, reliability analysis, statistical analysis, and Monte-Carlo simulations. Our sensor data analytics platform collects, stores, and analyzes a variety of sensor data. TCS’ Innovation Labs are dedicated to developing digital, IoT based solutions to enhance condition monitoring and asset maintenance.
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VideosTCS 9/27/2015 11:00:00 PM
Webinar - Implications and Impact of the Digitally Connected Customer Journey http://www.tcs.com/resources/multimedia/Pages/Webinar-Impact-Digitally-Connected-Customer-Journey.aspx Webinar ImpactIt is clear that a new, connected customer journey, driven by digital technologies, is already underway. What is not clear is where the journey ends. There are signposts, however, that illuminate future direction and the changing customer journey’s impact on the enterprise. Don’t miss this new thinking about the customer journey that promises meaningful and enduring customer relationships.
This webinar covers the following discussion points: The changing customer journey Delivering value by taking a wider perspective of the customer journey that extends beyond traditional industries and value ecosystems Examples of businesses and governments proactively responding to the new customer journey The call for new strategies, business models, partnerships, and approaches to data A glimpse into potential future opportunities Take a look at recent perspectives about the digitally connected customer journey that promises more meaningful, enduring customer relationships, increased growth, loyalty, and market share. Participants: Moderator: Ben Greenzweig, Co-Founder/Co-CEO, Momentum Speaker: Nigel Fenwick, Vice President & Principal Analyst, Forrester Research Speaker: Suman Mahalanabis, Director, Product Management, TCS Digital Software & Solutions Group Contact Info: For any queries, please email us at tcs.dssg@tcs.com
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VideosTCS 9/23/2015 11:00:00 PM
TCS helps Delphi-TVS to streamline its business operations by implementing the SAP enterprise resource planning (ERP) solution. http://www.tcs.com/resources/multimedia/Pages/TCS-Delphi-TVS-streamline-business-operations-implementing-SAP-enterprsie-resource-planning-solution.aspx DelphiIn this video, Delphi-TVS senior executives describe how TCS has helped in integrating its business processes and supporting IT applications for improved enterprise-wide visibility and better inventory control, by implementing SAP ERP solution.
Delphi–TVS is a joint venture between Delphi Corporation, USA, and T.V. Sundaram Iyengar & Sons, India. Headquartered in Chennai, India, the company manufactures diesel fuel injection equipment for vehicles and engines. Experience Results Tata Consultancy Services (TCS) implemented the SAP enterprise resource planning (ERP) solution to help streamline Delphi-TVS’ business operations. This has also helped them in a better control over the inventory and operational costs. Experience Partnership TCS’ expertise, consultants and subject matter experts as well as various testing tools, SAP Center of Excellence (CoE) helped delivering superior results well within the predefined time and budget constraints, thereby exceeding the client’s expectations. Experience Leadership TCS’ rich experience in asset and inventory management, deployment of technological solutions and flexibility in the implementation helped the customer experience certainty. “They have definitely cooperated with us, partnered with us and made this a successful implementation. Thank you.” - M N Subramanian, Company Secretary & CFO, Delphi TVS  
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VideosTCS 7/31/2015 11:00:00 PM
Maximize Revenue and Growth with Next Gen Customer Service http://www.tcs.com/enterprise-solutions/Pages/Maximize-revenue-growth-next-gen-customer-service.aspx Webcast audioWith customer engagements becoming digital, more transparent and agile, businesses with traditional customer service strategies are struggling to compete in this complex environment. Listen to Oracle and TCS’ CX experts and understand the key strategies and capabilities that successful businesses are adopting to consistently deliver memorable customer engagements around the world.
Enterprises are continuously looking for ways to acquire and retain customers and reduce operational costs. Meanwhile, customers have become increasingly aware of the various touch points to interact with the brand. With introduction of gamification, assisted service, self-service options and social media, the consumer perception of service across verticals has been re-shaped. They expect the brand to provide appropriate and timely solutions by  understanding them and their concerns. With customer service becoming an integral part of CX, companies are in turn utilizing customer data as a powerful source for improving the service function and building revenue- and loyalty. Innovation in the customer journey mapping, product evaluation, and capability assessment have revolutionized customer experience. TCS and Oracle solutions for customer service provide the transparency and actionable insights that are needed to enhance brand loyalty and ensure profitability. Our solutions, based on Oracle’s Service Cloud, deliver innovation and outstanding capabilities in transforming CX processes and frameworks to a number of leading global companies across verticals. Learn more on how TCS leverages the Oracle Service Cloud to help businesses solve some of their biggest customer service challenges.
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VideosTCS 6/30/2015 11:00:00 PM
TCS helps Volkswagen Group Sales India Private Limited implement a centralized service desk and streamline its service, management processes thereby enhancing dealer satisfaction http://www.tcs.com/resources/multimedia/Pages/TCS-VWGSIPL-implement-centralized-service-desk-streamline-service-management-processes-enhance-dealer-satisfaction.aspx Volkswegan TestimonialIn this video, Volkswagen Group senior executives describe how TCS played a critical role in enhancing dealer satisfaction by implementing a centralized operations center and a cloud-based service desk tool to streamline its services & management processes
Volkswagen Group Sales India Pvt. Ltd. (VWGSIPL) is the Indian subsidiary of the Volkswagen Group which is a leading German automotive manufacturing company that sells five major brands in India - Volkswagen, Audi, Skoda, Lamborghini, and Porsche. Experience Result TCS implemented a central call-tracking system that would act as a single point of contact (SPOC) and help VWGSIPL achieve maximum first call resolution, and successfully meet business scalability requirements. This has given competitive edge to the customer. Experience Partnership TCS has acted as a true partner to Volkswagen by guiding them through the various steps of services and support and the best practices. They are also planning to extend this and roll it out to different countries. Experience Leadership Volkswagen has experienced certainty with TCS in terms of all the contractual and transformational parameters that TCS brought on the table as the expert in this area. “TCS engagement has helped me keep my team lean and still deliver better services on an expanding network of systems and processes.” - Nalin Jain, Chief Finance Officer, Volkswagen Group Sales India Private Limited Speakers: Nalin Jain, Chief Finance Officer, Volkswagen Group Sales India Private Limited Prosenjit Sengupta, Chief Information Officer, Volkswagen Group Sales India Private Limited
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VideosTCS 6/30/2015 11:00:00 PM
TCS helps Qualcomm transform its IT landscape by building innovative IT solutions http://www.tcs.com/resources/multimedia/Pages/TCS-Qualcomm-transforms-its-IT-landscape.aspx QualcommIn this video, Norm Fjeldhein, Senior Vice President and CIO, Qualcomm, highlights the partnership with TCS and elaborates how TCS has helped Qualcomm maintain a flat cost structure while delivering scale and capability, as and when needed. He also talks about flexibility that TCS brings to this partnership, making it a partner of choice for Qualcomm.
Qualcomm Incorporated is a world leader in 3G, 4G and next-generation wireless technologies. For nearly 30 years, Qualcomm’s ideas and inventions have fuelled major technology trends, transforming the way people work, live and play. Over the years, Qualcomm Incorporated and its subsidiaries have successfully anticipated big industry challenges and made early stage technology investments. Qualcomm continues to positively impact people's lives by also inventing new connectivity and intelligence technologies found in areas such as healthcare, education, and wearables, among others. Experience Results Norm Fjeldhein discusses how TCS has been a trusted IT partner by delivering various projects successfully, on-time and within budget to support their growing business. Experience Partnership He mentions how TCS has been successful in proposing and implementing a cost effective Learning Management System for Qualcomm. He also talks about the role played by TCS in Gemini Project wherein TCS played a major role in bringing the data from one of their major acquisitions to integrate with their existing systems. Experience Leadership He talks about TCS’s flexible operational models and its ability to provide 'right' resources whenever needed. “TCS has been a trusted IT partner helping us boost our productivity” - Norm Fjeldhein, Senior Vice President and CIO, Qualcomm 
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VideosTCS 6/3/2015 11:00:00 PM
TCS partners with EDF Energy in the transformation of their customer operations http://www.tcs.com/resources/multimedia/Pages/TCS-partners-EDF-transformation–customer-operations.aspx EDF.m4v In this video, Jim Poole, Director, B2C, EDF Energy talks about how TCS has partnered with EDF Energy in its journey to transform its customer operations and deliver enhanced customer service
  EDF Energy is an integrated energy company in the United Kingdom, with operations spanning electricity generation and the sale of gas and electricity to homes and businesses throughout the U.K. It employs over 20,000 people and handles 5.7 million customer accounts.   Experience Results Jim Poole, Director, B2C, EDF Energy talks about TCS' effectiveness in helping EDF move into new channels such as emails and web chat. This has enabled a smooth transition and helped them achieve a lower cost to serve. Experience Partnership Jim recollects TCS’s first engagement was helping EDF prepare with migration. This brought number of challenges and changes but TCS was always ready to adapt and was very agile in terms of working and addressing the challenges. Jim says, "The true sign of a partner is where the first conversation is how do we fix it.”  Experience Leadership He talks about TCS' contribution in helping them maintain their position as leaders.  Jim says, “TCS has preempted our plan and actually taken some risk in terms of preparing for a risk or a new challenge we have…..when we made a decision, we are able to move very quickly, helping us maintain the leadership we want in this area”  . 
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VideosTCS 4/30/2015 11:00:00 PM
Best-in-class TCS MasterCraft products help optimize your enterprise’s IT service delivery http://www.tcs.com/resources/multimedia/Pages/TCS-MasterCraft-suite-products.aspx Tcs Mc IntroTake a look at the IT process management and automation market and learn how different focus areas of an IT service delivery project are addressed by TCS MasterCraft suite of products
When the world is witnessing an evolution in technology, it is every enterprise’s dream to optimize their IT service delivery to ensure high productivity gains. At this juncture, the need of the hour is to have an intelligent mix of IT process management and automation products. This is where TCS MasterCraft suite of products comes into the picture. In order to deliver excellence every single time, TCS with its over three decades of industry experience has finely crafted all its products to suite the business needs. The benefits of TCS MasterCraft products are: Process automation Traceability and governance On-premise and on cloud Reporting and Analytics Collaboration This video provides an insight into the different focus areas of an IT service delivery project that are addressed by TCS MasterCraft products, like the following: Application Development Assurance Application Service Management Transformation Data ManagementWatch the video to know more on how TCS MasterCraft products can help your enterprise in IT process management and automation.
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VideosTCS 4/30/2015 11:00:00 PM
What does it take to access process automation products in no time from any part of the world? http://www.tcs.com/mastercraft/Pages/TCS-MasterCraft-on-cloud.aspx TCS MconcloudExplore how TCS MasterCraft provides access to Best in Class IT process automation and management products on a single platform.
How far would you go to achieve a complete IT process automation without any compromises? Are IT products forcing huge capex on your infrastructure? Wish you could access automation from anywhere across the globe? Presenting TCS MasterCraft on cloud, an all-in-one platform that enables you to access TCS MasterCraft products from anywhere anytime. This video explains the various benefits of this cloud platform, in addition to the onboarding process involved. Watch the video to know how TCS MasterCraft can provide a much simpler and smarter way to access IT process automation and management products on a single platform.
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VideosTCS 4/30/2015 11:00:00 PM
Internet of Things http://www.tcs.com/resources/multimedia/Pages/Internet-of-Things.aspx TCS Mfg Plm Podcast 2015The Internet of Things has led to the emergence of ‘smart’ and ‘interconnected’ devices that communicate with users and other devices. To capitalize on this opportunity for value creation, organizations will have to transform.
New digital business models utilize the power of information to provide solutions and services which challenge the status quo, replacing traditional products. Connected cars, smart transportation systems, smart cities, smart factories, smart healthcare—these are all great examples of the impact of the Internet of Things. It is pushing the frontiers, constantly creating new opportunities. Digital ReimaginationTM should be the transformational mantra at every level within the organization, with a focus on user experience and performance for value delivery to customers. Organizations will need to reimagine the way products are designed, delivered, and maintained. The traditional boundaries of PLM processes and technology will be redefined. Master data management, Big Data analytics, application lifecycle management, and other key capabilities will provide the necessary technology backbone. The right PLM strategy and implementation plan will help your organization become a market leader. TCS, with its experienced pool of domain consultants and decades of experience, takes a holistic approach to crafting a winning PLM strategy and solution for you.
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VideosTCS 4/30/2015 11:00:00 PM
TCS helps Bajaj Finance Limited streamline its business processes, improve operational efficiency and enhance customer experience http://www.tcs.com/resources/multimedia/Pages/TCS-Bajaj-Finance-Limited-streamline-business-processes-improve-operational-efficiency-enhance-customer-experience.aspx TCS Bajaj FinanceIn this video, Rakesh Bhatt, COO, Bajaj Finance Limited describes how TCS streamlined BFL’s business functions like sourcing, sales, marketing, collections, file management, and customer service, helping the company process loans and resolve customer queries faster.
Bajaj Finance Limited (BFL) is India’s leading non-banking financial company and the lending arm of the Bajaj Finserv group. Founded in 1987, BFL today caters to nearly 3.4 million customers in 114 cities, with over 7,500 distribution franchises. TCS streamlined BFL’s business functions like sourcing, sales, marketing, collections, file management, and customer service, helping the company process loans and resolve customer queries faster. Experience results Risk assessment and mitigation was an area where BFL felt need for competent partner, who has strong domain expertise in BFS market, with a proven track record of building robust processes. Duplicate booking identification and fraud control screening procedures were deployed to mitigate the risk of fraudulent loan applications going through. TCS had shown the flexibility to match up with the business model and the business architecture of Bajaj finance. There is a highly successful program called Kaizen which is run by the quality teams at TCS and Bajaj Finance serv. It had delivered them better business results for month on month. Experience partnership An attrition below 20% is actually not seen in an India BPO industry. TCS took it as up a challenge and within three months, an iteration which was hovering around 30’s was below 20%. TCS helped the client achieve and qualify all their processes to CMMI level 3. Experience leadership Rakesh says, "Today Bajaj Finance is ranked in the Top 2 non banked financial services in India. I believe that in the three and half years of our relationship with TCS involving the management of extremely critical processes like disbursement, customer service, service call center, sales call center, they have really enabled our business processes helping us achieve this leadership position."  
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VideosTCS 3/31/2015 11:00:00 PM