In today’s global economy, organizations express their fundamental business strategies through information technology. Logic dictates, therefore, that business transformation would be fueled and supported by corresponding IT transformation. As Avnet CIO Steve Phillips recently told Optimize Magazine, “Business and IT have the same agenda: to make the business successful.” Experience begs to differ. For a number of reasons, business-critical software and services projects–whether done in-house or outsourced–fail far too often. They take too long. They cost too much. They are riddled with defects and don’t accomplish the business goals for which they were designed.

  Client Challenges:

• Widespread failure of software and services projects. 43% of IT managers say their business managers and Boards of Directors tend to accept faulty IT projects as a normal, necessary evil, according to a 2007 Dynamic Markets Limited study of 800 IT managers across eight countries.
• Close to 50% of IT projects fail to meet time schedules, suffer budget overruns, have higher than expected maintenance costs and fail to deliver the expected business value and ROI
• According to Optimize Magazine's ongoing survey of CIOs and IT managers, over the past 3 years the ratio of IT budget allocated to running the business (maintenance) vs. changing/transforming the business (innovation) has remained constant at 64%to 36%; which means IT is not playing its part in helping companies realize their strategic agenda

TCS Approach:

TCS believes excellence in software and services delivery can be achieved when an IT vendor understands a customer’s business, the nature of that customer’s business challenges, the customer’s technology infrastructure, and how to identify and implement global best practices to deliver the desired business outcome on time, within budget, and with industry-leading quality. Schedule, quality & cost are the Three Pillars of Delivery Excellence.

• Whereas industry benchmarks suggest that only 37% of IT projects are delivered on time, TCS' after-project research shows an 87% on time record
• TCS’ research puts the industry benchmark for delivering on promises at 42% whereas TCS clients rate the company at 89% for meeting quality expectations
• TCS employs a unique defect prediction model that captures actual defects as they are discovered, then dynamically predicts the number of defects the team should seek to eliminate on subsequent project phases. As a result, on a quality basis TCS delivers three times better than the industry average. Certainty, however, is perfection, and that is the goal TCS pursues each day

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