CrewCollab: A tablet based solution that provides airlines’ cabin crew with complete passenger information, enabling them to offer better services and deliver enriched customer experience. The solution also enhances crew productivity by allowing them to stay connected with their peers and the larger organization.
SWIFT MRO: Developed in collaboration with British Airways, this SAP-based MRO software solution helps manage end-to-end airline MRO operations. With a service-oriented architecture, this is a preconfigured business process transformation solution that is fully certified by SAP AG and adheres to SAP NetWeaver standards .
TCS Airlines Customer Experience Solution: This solution builds on the extensive capabilities of the Oracle CX suite of applications to empower airlines to transform customer engagements. This end-to-end solution integrates customer data across touch points, and provides a single view of customer information to facilitate real-time customer-centric decision making while improving organizational efficiency.
- Reduce operational and support cost by improving efficiencies through process and technology excellence
- Deliver differentiated customer experience through the use of smart technologies, which provide a holistic view of the customer across the value chain and at service-delivery touch points
- Provide consistent brand experience to customers by ensuring scalable infrastructure, repeatable processes, and integrated systems
Domain and technology expertise: TCS has more than two decades of experience in supporting global travel, transportation, and hospitality enterprises in business transformation initiatives. Our offerings for airlines include advanced IT solutions in areas such as passenger services, airlines MRO, mobility, and e-commerce. TCS’ Hospitality practice delivers sophisticated solutions to global hotels, resorts, restaurants, and cruise liners.
R&D capabilities: TCS has set up a dedicated Innovation Lab for the travel and hospitality industry, to incubate futuristic ideas, co-innovate with customers, and develop game-changing solutions.
Strategic alliances: We have partnerships with global technology leaders like IBM, Oracle, SAP, Microsoft, and BEA. TCS works closely with domain solution providers and hosting providers, as well as academic institutions like Cornell Center for Hospitality Research.