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Leading Indian Shipping Company aligns business and IT to set foundation for a customer-centric and agile organization

TCS helped the customer align IT to its business objectives to make operations more efficient and cost–effective.

The Customer
A leading shipping company in India, the client provides shipping services including freight, charter hire, liner, container, break-bulk and related services. The company operates and manages a fleet of line vessels, tankers, bulk carriers, passenger vessels and off shore vessels. The company markets its services through a network of over 100 agents across the globe. With a turnover of nearly USD 1B, a fleet of more than 100 vessels and more than 50 managed vessels, the company manages almost a third of India’s gross shipping tonnage.  

Business Scenario
The demand for sea transportation has been on a high-growth trajectory in India, with the total container traffic at major Indian ports growing at a CAGR of 15%. This has created several opportunities for the shipping industry. However, to tap this rising market potential and remain competitive, shipping companies need to continually meet customer expectations. TCS’ client was looking at ways to improve its customer-centricity and agility, while improving operational efficiency, to sustain its competitive edge.   

TCS Solution
Drawing expertise from its Global Consulting Practice (GCP), TCS carried out a detailed review of the company’s business architecture, and the various components of its IT organization, to devise a business-focused IT strategy and implementation roadmap. TCS’ recommendations were drawn up after an extensive evaluation of the business and IT change drivers. TCS’ IMPACT™ (Integrated Methodology for developing Process-oriented Architecture using Component Technology) methodology helped define the business components, business architecture, detailing out application and technical architectures, and conduct a technology assessment and realization plan.  


  • Improved communication
  • Streamlined operations
  • Centralized operations
  • Streamlined process for reconciliation and account settling
  • Proper monitoring and control of assets
  • Improved customer -centricity through improved customer service and competitive tariff rates

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