Travel Transportation and Hospitality

TCS helps Malaysia Airlines stabilize, rationalize and transform its IT operations

In this video, senior executives from Malaysia Airlines describe how TCS helped improve business results and was instrumental in delivering projects that will improve revenue, customer service and cost management.




Malaysia Airlines, Malaysia’s national carrier, founded in 1947, changed its name to Malaysia Airlines Systems (MAS) in 1972. They fly approximately 18 million guests a year to over 100 destinations.

TCS helped MAS with two major components:

  • Infrastructure management, mainly their datacenter, network and IT Security
  • Enterprise service management, which will be more aligned toward the IT vision

TCS also helped MAS stabilize, rationalize and transform its IT operations, with better operational efficiency and higher customer service levels at reduced costs.


  • Muzzafar Othman, Executive Vice President, MD’s Office
  • Abdul Rahman Mohamed, Vice President, IT Strategy and Governance
  • Faridah Abdul Rahman, Chief Information Officer

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