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Ecuador

TCS Ecuador is the most important technology and BPO company in the country with an end-to-end model, which includes capacities in technology, Business Processes Outsourcing (BPO) services and business consulting. It started its operations in 2007 with Banco Pichincha, the largest bank of the country, as its first client.

TCS Ecuador is an essential part of TCS Latin America and acts as a business arm of Tata Consultancy Services, which operates with Global Delivery Centers in Argentina, Brazil, Chile, Colombia, Ecuador, Peru, and Uruguay. These centers are CMMi level 5 certified, the highest quality standard of the industry. In addition, there are service centers of Business Process Outsourcing in Chile and Uruguay.

TCS Ecuador is part of a cluster also composed of Chile and Peru with regional initiatives of marketing and sale of products. This cluster structure has optimized internal processes and provided for synergy among the three countries, achieving a better complement and quality of services.

TCS Ecuador operations include automating and improving operative and business processes based on technological platforms and global administration of services. Its BPO service center also includes business units of Help Desk and Call Center, which are one of the largest in the country.

The company has wide experience in many industries, mainly in the financial, public, and retail sectors.

TCS Ecuador has over 1,350 highly professional employees who offer their talent, passion, and commitment in the information technology sector, consulting and Business Processes Outsourcing (BPO) services, where the company accounts for 30 percent of the operating market.

TCS has an IQMS internal system that complies with international standards; ISO 9001, ISO 2000, ISO 27000, TL 9000, as well as CMMi Level 5 and PCMM Level models. Besides, it complies with the highest infrastructure and security standards including physical, networks, personnel, and systems.

The main regional clients include: Banco Pichincha with branches in Miami, Panama, Spain, Peru, Insurances AIG Metropolitana, Financiera Rural, Instituto Ecuatoriano de Seguridad Social – IESS (Ecuadorian Institute of Social Security), Seguros Pichincha, Universidad Técnica Particular de Loja, Corporación Nacional de Telecomunicaciones – CNT (National Corporation of Telecommunications).

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