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BT Gains a Strong Foothold in the 3PL Market

TCS helps transform BT’s supply chain by delivering an integrated 3PL business solution

British Telecommunications Plc
Communications, Media and Information Services
Supply Chain Transformation, Application Development & Support, Quality & Infrastructure Support


BT's existing supply chain services needed to tie in with its newly-acquired 3PL business

Leveraging its specialized supply chain capabilities, BT, a global leader in communications services, has ventured into third-party logistics (3PL) space and aims to build a multichannel order fulfilment and logistics solution. However, owing to manual business processes and in the absence of a centralized IT platform, the telco was faced with some challenges in implementing a robust 3PL solution. Besides, BT's customer business metadata was fairly complex, thereby making information retrieval and analytics cumbersome. The need to deal with business complexities pertaining to diverse customer businesses, such as IT, power, retail, and telecom, on the same solution was further compounded with Brexit implementation.



TCS works with BT to chart out a robust supply chain strategy for its 3PL customers

TCS implemented a third-party logistics solution using its supply chain assessment transformation tool kit. We conducted a comprehensive assessment of the wide-ranging external 3PL business requirements alongside BT’s existing supply chain services. TCS’ supply chain transformation capabilities and assessment toolkits cover critical supply chain functions from order orchestration to dispatch to staging and configuration to asset tracking and delivery track.

TCS’ core supply chain team defined BT’s business blueprint, identified gaps using benchmarks and the supply chain operations reference (SCOR) model. The requirements were then mapped using a human-centered design approach to resolve the fitment gaps and accelerate early requirement sign-off with stakeholders. TCS also developed a multitenant 3PL framework with an automated quality control pack to enable concurrent customer onboarding and leveraged the Transformation Delivery Methodology (TDM™) to deliver minimum viable product (MVP) payloads.

“TCS’ constant innovations in transforming supply chain 3PL solutions for our external customers have enabled us to make appropriate business decisions and enhance operational efficiencies, driving our business objectives of increased revenue and branding.”

Christopher J Riley, Senior Manager, Technical Delivery, Specialist Business Function.


From a new entrant in the UK 3PL services market to a challenger, BT aces the game again.

By partnering with TCS, BT Supply Chain has been able to optimize the use of its warehouse assets and provide a foundation for onboarding new third party logistics vendors.

  • Increased speed to market
  • Reduction of support cost
  • Improved service levels

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