Global Head of Delivery Excellence Group (Executive Director)
Ms Aarthi is the Global Head of Delivery Excellence Group responsible for governance of service delivery, compliance and risk management. She was appointed as the Executive Director to the Board of TCS on March 12, 2015 for a period of three years.
Aarthi is passionate about enabling TCS’ best practices and experience in service delivery, while driving a strong continuous improvement culture and mindset.
Prior to this role, Aarthi was the head of Delivery for seven years with the TCS Retail & CPG Business unit, where she was responsible for several strategic accounts and major clients. She led the team to achieve excellence in customer service through relentless customer focus, rigor in service delivery, and proactive value addition focus. Aarthi has played a key role in setting up SAP Center of Excellence in Chennai.
Aarthi started her career as a graduate trainee in TCS in 1989. She went on to become an analyst, project manager and then moved from a Delivery Manager to a Senior Executive role in TCS. During her 25 year career, she has worked in diverse roles in India, Sweden, US and Canada and has rich experience in Account Management, Delivery and Large Program Management. Aarthi also had a stint of over five years with Informix Software.
She holds a B.Tech in Computer Science from National Institute of Technology, Warangal (India) and a Masters degree in Engineering Management from University of Kansas (USA).
Her hobbies include listening to music, watching movies and reading management related books. Aarthi is also a fitness enthusiast.