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A neural approach to mitigate challenges faced by OEMs, MROs, and customers

Aircraft owners and operators depend on original equipment manufacturers (OEMs) and maintenance, repair, and overhaul (MRO) service providers for maintenance services. The buying and selling of aftermarket services are highly manual, time-consuming, and impact aircraft availability. To make aftermarket services trade more efficient, the industry is exploring adding services to existing ecommerce channels for spare parts.

Through a Neural ManufacturingTM lens, we explore the challenges in the trade of aerospace aftermarket services and present an approach to adopt ecommerce consisting of three elements:

  • Service offerings: Augmenting subject matter experts with automated discovery and learning from maintenance knowledge and history will reduce the time taken to define service offerings.
  • Market demand: Based on how the services are browsed and negotiated, service providers can capture key insights about market demand and dynamically refine service offerings.
  • Fleet intelligence: As services are ordered through ecommerce, service providers can capture details about their customers’ fleet, refine the fleet digital twin, and improve service offerings.

By reimagining the trade of aerospace aftermarket services as an intelligent learning neural cycle, OEMs and MROs can deliver additional value and secure long-term relationships with customers. The result is better collaboration, faster aftermarket services, reduced time of aircraft on the ground, and increased revenue and profit for stakeholders.

Ramesh Srinivasan

Managing Partner, Growth and Transformation, Aerospace, TCS

Wing Commander Sanjay Bhattacharjee

Consultant, Growth and Transformation, Aerospace, TCS


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