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AGL Energy Relies on TCS to Deliver Excellent Customer Experience

Glenn Waterson, Head of Service Delivery, AGL Energy, talks about how TCS helped them transform their back- and front-office

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AGL Energy
Utility
Energy, Resources & Utilities

Experience Results

Glenn Waterson, Head of Service Delivery, AGL Energy, talks about how TCS has been instrumental in helping the company achieve outstanding results. TCS optimized the company’s operations and identified a number of new opportunities across the business.

Experience Partnership

Glenn recollects AGL’s success journey that took off with small engagements and how TCS assisted them to understand what they needed to do in order to grow. TCS has been supporting them to achieve both growth and optimization. Glenn says, "The agreement (with TCS) has been extended for another five years for the same reason.”

 Experience Leadership

While talking about TCS' contribution in helping AGL Energy attain its leadership position in the market in a short period of time, Glenn says, “TCS is always making sure that we have thought leadership across all the activities we perform… and is about helping us start small and grow. There are a number of opportunities that TCS has helped us with to build our capabilities. It has been a fantastic relationship.”

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