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SUCCESS STORY

AON Drives Lean & Agile Operations, Transforms Digitally

TCS leverages proven track record, provides insurance major a sustainable business solution

 
Client
AON
Industries
Insurance
Service
Machine First™ Delivery Model

Challenge

AON Australia part of AON insurance company’s enterprise digital transformation

AON had a strategic vision to develop and implement a standard software architecture to support its core broking services globally, while providing simple and cost-effective integration points to the core corporate systems to improve market share and operational efficiency. At the same time, AON also wanted to increase its market share in the SME segment within Australia by enabling a cost-effective fully integrated digital channel.

It needed a solution that would lend itself to scalability as the company continued its enterprise digital transformation, to meet the organization’s present and future needs.

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Solution

TCS leverages its proven track record of accelerating enterprise digital transformation

TCS’ unique Global Network Delivery Model™ and its global reach, along with its Machine First™ Delivery Model meant that AON could rely on TCS as a growth ally to support AON’s strategic objectives, digital transformation and implementation.

Aware of AON’s objectives and challenges, TCS ensured long-term business transformation goals were met through initiatives that included:

  • Seamlessly delivering key projects on critical business platforms with 100% offshore leverage, providing agility and speed to market.

  • Enabling a swift and seamless business continuity plan during COVID-19, ensuring no disruption to business or any services being provided.

  • Providing consultative IT expertise by leveraging TCS’ cognitive automation solution, ignioTM, and by implementing proactive and preventive measures to avoid / reduce business disruptions.

  • Delivering high quality products to enable timely implementation of transformative projects such as digital channels, implementing global platforms remotely to enable strategic objectives

  • Ensuring optimum functioning of IT systems during critical business periods including End of Financial Year (EOFY), thereby serving as a growth and transformation ally to AON.

  • Playing a key role in actioning one of the largest policy administration system migrations in AON’s Australian history.

Benefits

An overall boost to business operations and growth

Time to market

AON was able to quickly enable a fully integrated digital channel targeted at the SME segment. This enablement of an integrated digital channel boosted time to market, fostering business growth.

Standardisation and operational efficiency

A global platform was implemented across few countries in the APAC and EMEA regions remotely and in a cost-efficient way, thereby standardizing processes, improving operational efficiency, and delivering consistent service experiences to AON’s clients.

Improved business certainty

99.99% availability of critical business systems, 32% reduction in MTTR, and 99% on-time response serves as collective testimony to helping AON achieve business certainty.

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