Jim Wheless is the Global Head of Customer Experience (CX) Transformation within our Consulting and Services Integration practice at TCS. Jim is a senior executive with 20+ years' experience delivering business outcomes in Customer Experience (CX) Strategy and Digital Transformation to premier clients across multiple industries.
Jim was a partner at another firm where he helped build their Digital Practice and where he led the offering development of a full suite of capabilities across Customer Experience, Advanced Analytics and AI, Digital Marketing, and mobility/IoT based solutions. Under his leadership, the Digital & CX business grew 25%+ annually and received award-winning innovation recognition. He broadened previous client relationships and broke into new accounts, advising and partnering with CXO's and their organizations.