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TCS BaNCS Digital – Online Account Opening

Single platform for Deposits, Consumer Loans, and Credit Cards

 

Challenge

In an ever-changing digital world, customers expect simple and delightful experiences when shopping or transacting online. Applying for a new bank account online is no exception, however the experience of opening a new account digitally isn’t as easy as it should be. Many surveys conducted among banks worldwide reveal that more than 50–60% of people abandon the online account processing. Customer discontent arises from a number of factors, some of which are:

  • Confusing on-boarding processes

  • Little insight and oversight

  • Keeping pace with disruption

  • Disconnected funnel

Solution

. It can integrate with industry leading products to:

  • Identity verification and validation

  • Leverage native features on mobile devices such as location identification and image capture

  • Provide dashboards and application management tools to improve conversion

By presenting customers with sales and marketing offers at the points of acquisition, banks can look at increasing wallet share and stickiness.

Benefits

  • Faster customer onboarding
  • Simplify user experience
  • Comply with regulations
  • Uplift conversion rates
  • Integrate customer analytics

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