Challenge
Indian Bank sought to improve competitiveness and enhance customer experience.
Indian Bank’s position as one of India’s leading public sector banks was being tested by ever-changing customer demands, increasing competition, and a barrage of regulations. It was imperative for the bank to modernize its technology infrastructure and replace the traditional branch banking system with a flexible, modern, and integrated core banking solution. Indian Bank banked on its decade-long association with TCS, choosing TCS BaNCS for Core Banking to drive this transformation initiative.
Solution
Indian Bank implements TCS BaNCS for Core Banking, improves customer centricity.
The transition was carried out in two phases: TCS BaNCS initially implemented the solution at ten pilot branches covering key business areas such as retail banking, trade finance, delivery channels-internet, SMS, mobile banking, and customer relationship management. In the second phase, the solution was rolled out to the remaining branches and 62 administrative offices.
As part of the solution deployment process, TCS BaNCS introduced a clear distinction between front- and back-office operations, and replaced paper-based dealings with electronic channels. The process also brought in increased straight-through processing (STP) as well as multi-currency transaction processing.
TCS BaNCS also deployed an integrated set of eight products, including Eximbills compliance, as well as delivery channels, and set up a 24x7 support center and disaster recovery site as well. What’s more, the solution supports self-service, web-based banking services from any location, and offerings backed by e-governance.
“The CBS implementation, in a record time would not have happened but for the very hard work put in by all the TCS people.” - Dr. K.C. Chakraborty, former Chairman and MD, Indian Bank
