Established in 1966, CTBC Bank has been building customers’ wealth and Taiwan’s economy for decades. With consolidated assets of USD $150 billion and also being the best-performing bank in other indicators, the bank has led the way in the Taiwan financial industry’s digital transformation, from issuing the first credit card in Taiwan to setting up the first customer service centre of any bank in the country.
CTBC sought to modernize its technology architecture to tackle the limitations of its legacy system, leading to duplication, inefficiency, and time consuming customizations for regulatory changes. It also intended to address the securities custody needs of institutional customers.
With an evaluation period spanning two years, the bank considered fourteen vendors and finally selected TCS BaNCS Global Securities and Investments Platform. The deployment involved multiple TCS BaNCS solutions including Corporate Actions, Reconciliation, Fund Accounting, End-user Reporting, and Digital solutions.
Read more on how TCS BaNCS enabled CTBC to adopt global standards and best practices with improved automation and enhanced customer experience.