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M&G Prudential partners with TCS to digitally transform its customer service

5.8 million Life and pensions contracts transferred to TCS

 

In January 18, M&G Prudential announced a new 10-year, £500 million partnership with TCS to enhance service for its UK savings and retirement customers. The agreement was expanded in June 18 to cover an additional 1.8 million customer policies. Over the span of four years, TCS will transfer a portfolio of 5.8 million policies from multiple legacy policy administration systems onto the BFSI Digital Platform powered by TCS BaNCS.

The comprehensive functionality of TCS BaNCS will support M&G Prudential’s business strategy by enabling digital transformation, improving customer experiences, and reducing the time-to-market for launching new products and incorporating regulatory changes.

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