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Interview

Nedbank’ unique partnership with TCS develops new digital experience

Merges life and non-life insurance onto a single policy administration system

 

Nedbank Insurance merged personal, commercial, and life insurance businesses under a single brand and, as part of the consolidation, became the first insurance company in the world to run a single policy administration system—all powered by TCS BaNCS—for both life and non-life insurance products. Since then, Nedbank Insurance has successfully migrated the bulk of its products to the single TCS BaNCS platform and achieved early benefits like:

 

  • Faster response time

  • Improved client interactions

  • Standardized business processes

  • Building digital experience for clients

  • Automating client interactions

  • Driving advanced analytics

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