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Scottish Widows enters into a 15-year partnership with TCS

Leverages TCS BaNCS for Insurance for end-to-end policy administration system


Scottish Widows, the 200-year-old Life and Pensions brand of Lloyds Banking Group (LBG), entered into a 15-year partnership with TCS’ UK business process outsourcing subsidiary. Diligenta, powered by TCS BaNCS, will provide Scottish Widows with end-to-end policy administration for its heritage customers. The transformation program will encompass:

o   More than 3,380,000 policies

o   More than 4,000,000 stakeholders

o   Conversion of 838 legacy products

o   Replacement of 14 legacy policy administration systems and over 200 ancillary systems


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