Scottish Widows, the 200-year-old Life and Pensions brand of Lloyds Banking Group (LBG), entered into a 15-year partnership with TCS’ UK business process outsourcing subsidiary. Diligenta, powered by TCS BaNCS, will provide Scottish Widows with end-to-end policy administration for its heritage customers. The transformation program will encompass:
o More than 3,380,000 policies
o More than 4,000,000 stakeholders
o Conversion of 838 legacy products
o Replacement of 14 legacy policy administration systems and over 200 ancillary systems