What U.S. Banks Can Learn from Credit Union Australia’s Core Upgrade
April 23, 2014
As published in American Banker
This article analyzes insights from Credit Union Australia’s (CUA) implementation of TCS BaNCS Core Banking solution and what US banks can learn from it.
Credit Union Australia, the country’s largest credit union, recently spent $57 million and two and a half years replacing its core banking system with TCS BaNCS platform.
The credit union needed to replace an aging legacy system with one that could scale as it grew and allow it to roll out new products and services quickly. Key to its decision to make the investment was that a new system would also enable it to offer risk-based pricing.
CUA’s experience, the headwinds it faced — such as a barrage of negative reactions in social media — and its ultimate success could prove to be instructive for U.S. banks that have been holding off on replacing core systems due to concerns of regulatory scrutiny and the expense and disruption related to such a large and daunting project.