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5 Steps to Delivering Extraordinary CX with Today’s Digital Ecosystems

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Antony Grigg

Antony Grigg is the Global Digital and CX Practice Lead for Business Consulting focused on defining future journeys and new operating models. The team operates in U.S., Europe and APAC and provides orchestration to bring together the right blend of TCS skills and capabilities from UX designers to Enterprise Systems experts, to quickly arrive at the right solutions for our customers and our customers' customers. Antony is a Thought leader on the impact of 'digital' on Customer Experience and the future enterprise, speaking at conferences, innovation events, round tables and breakfast meetings across all industries.