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Driving Commercial Innovation Using Customer Experience

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David Baldwin

David is the TCS Global Salesforce Practice Service Cloud Leader. He is a highly experienced strategist and transformation professional with 19+ years in CRM strategic planning, contact center and delivery operations, and project and solution management. He is also well versed in analyzing an organization's business needs, while identifying deficiencies and opportunities, and developing innovative and cost-effective solutions for driving improvements while maintaining profitability. He has worked with the Salesforce.com platform for over 10 years and helps organizations across the sales, service, and marketing spectrum, leveraging his deep understanding of the healthcare, life sciences, and financial services industries.