Gopalakrishnan, or GK as colleagues and friends address him, heads Assurance Services for the Telecom & Technology business at TCS. He is responsible for strategy and delivery excellence, and ensuring service consistency to customers, in the software assurance and testing space. With over 21+ years of experience in IT and software development industry, he has taken on varied roles in Telecom, Insurance, Retail & Travel sectors. He has also worked with global clients in USA, UK, Continental Europe and Australia, and has considerable expertise in deploying repeatable scalable processes for customers. GK's interest areas include quality assurance and testing for next-gen digital technologies.