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Increasing Employee Engagement, Satisfaction, and In Turn Customer Satisfaction

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Joseph Thurman

Joseph B. Thurman, Jr. is a member of TCS’ Salesforce Center of Excellence, and the Global Technical Lead of the Lightning Experience with the TCS Salesforce Practice. Not just a 'technical' individual, Joseph helps organizations with business process transformations and IT Development Operations increase efficiency leveraging tools and cloud technologies. Having wide experience with the Salesforce platform across Sales, Service, and Marketing, Joseph has helped numerous organizations develop and implement strategic initiatives that have had material effects on organizational performance.