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Bots Come Calling: The Era of RPA in Customer Service

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Kapil Manshani

Kapil Manshani is a domain consultant with TCS' HiTech business unit. With over 13 years of experience in the IT industry, he is currently leading new platform development for a global technology account to improvise service and operations excellence within and outside the client organization. A CSR champion for the account, Manshani regularly volunteers in activities pertaining to education, environment, and health. He has a Bachelor's degree in Electronics Engineering from Nagpur University, Maharashtra, India. Manshani has vast experience in business delivery, solution design, and customer relationship management.