Keith is a results oriented professional with an extensive background (18+ years) building Customer Experience and CRM technical and operational solutions across Marketing, Sales and Service functions and an ex TCSer. He is well practiced in developing, communicating and presenting the quantitative and qualitative analysis and recommendations needed at the CX, SVP and VP levels of organizations to gain project and program approval and funding. His delivery experience demonstrates the ability to bring business and technology teams together in a cooperative environment to develop the solution requirements, associated timelines and supporting business cases. Keith has held leadership roles in leading Delivery and Strategy consulting firms. He holds an MBA from Georgia State University and a BA in Economics from Emory University.