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The New Contours of Customer Support

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Ravishankar Kandallu

Ravishankar Kandallu is a statistical modeler and data scientist within the Business Intelligence and Analytics Center of Excellence in the Manufacturing business unit at Tata Consultancy Services (TCS). He has worked on analytical modeling projects in the domains of warranty analytics, forecasting, and network optimization for high-tech, manufacturing, and consumer products industries. He has a doctorate in supply chain management from the Indian Institute of Technology (IIT) Madras.