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Next Gen CMI

Context is king: Why QoE matters

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Shantanu Sinha

Shantanu Sinha is a Solution Architect with the Communications, Media, and Information Services (CMI) business unit at Tata Consultancy Services (TCS). With around 20 years of experience in IT, he is part of the Telecom Business Intelligence group and is responsible for driving digital initiatives and customer experience management programs for TCS’ media and telecom clients. Sinha’s areas of expertise include telecom BI consulting, solution conceptualization and design, business development, and project management