Business and Technology Insights

Front Office Transformation through Automation – Completing the Customer Engagement Loop

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Sundar Venugopalan

Sundar is part of the Front Office Rapid Transformation & Execution (FoRTE) team in the Consulting & Services Integration practice of Tata Consultancy Services. He has over 20 years of industry experience, and has architected and implemented robust online security solutions for large global banking, insurance, and pharmaceutical clients. Since the past few years, he has been engaged in digital strategic and technology consulting for large corporations in North America, and has helped set up Centers of Excellence to deliver on digital strategies. His academic engineering project dissertation in 1997 was based on artificial intelligence-driven expert systems.