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Digital Transformation: Personal Experiences From Retail and Banking

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Suzanne Launer

Suzanne is a Product Consultant for Customer Intelligence & Insights at TCS Digital Software & Solutions Group. She has 15 years of experience consulting on performance, management, and technology with several companies across the main industry verticals (finance, healthcare, telco, retail, travel / transportation, hospitality / entertainment) and enjoys helping clients realize quantifiable ROI as a result of her projects. With the digital disruption shaking all industries, she sees great opportunities for technology investment to yield solid ROIs while improving both the customer and employee experiences and optimizing operations. Prior to joining TCS Suzanne worked for customer analytics software companies, a performance management consulting group, in executive management at two small businesses, and a nonprofit. She has her Master's Degree from Northwestern University where her studies focused on Integrated Marketing Communications & Business, and undergraduate degrees from University of Dayton in Marketing, Management, International Business, and German.